Cannot deploy Azure Virtual Desktop using Getting Started Wizard - User realm discovery failed

Phil T 1 Reputation point
2022-09-12T19:12:11.887+00:00

Hello,

I have been trying to create an Azure Virtual Desktop for the first time using the Getting Started Wizard. Everything goes well until deployment. I always get the following exception:
UsernamePasswordCredential authentication failed: User realm discovery failed. (UsernamePasswordCredential authentication failed: User realm discovery failed. )

There are no other tenants, no other directory and this is not a hybrid AD configuration.

I've tried in different geographic regions, I've tried with and without the test account creation as part of the wizard. I've also tried adding the Desktop Virtualization Contributor role to my owner user.

It's always the same error. Would you know what can cause this? It is preventing me from moving forward with Azure.

Many thanks and regards.

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,362 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,451 questions

7 answers

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  1. JimmySalian-2011 41,916 Reputation points
    2022-09-12T19:55:54.463+00:00

    Hi,

    Just checking if you have MFA enabled for the account that is trying to join to the Azure AD? If yes then it is not recommended however you can check the detailed pre-requisites for the Azure Virtual Desktop deployment over here.

    prerequisites

    ==
    Please don't forget to upvote and Accept as answer if the reply is helpful

    If this answer helped you please mark it as "Verified" so other users can reference it.

  2. JimmySalian-2011 41,916 Reputation points
    2022-09-12T20:19:28.823+00:00

    What username type you are providing during the deployment?

  3. Phil T 1 Reputation point
    2022-09-14T19:05:43.863+00:00

    I was told that this issue had been escalated and I would get a response within 48 hours. Is this the case?

  4. Phil T 1 Reputation point
    2022-09-16T15:46:46.753+00:00

    Any other ideas anyone?

    Right now, I can't start using Azure Virtual Desktop. AWS never gave me any of these issues and support was quickly available over chat.

    The rep I had over chat told me that opening a ticket was an escalation but it seems that it takes more time to get answers here and leads to no better result. Is this truly escalated?

    Thank you.

    0 comments
  5. Lorne Bonnell 11 Reputation points
    2022-09-16T23:54:16.057+00:00

    Not an answer, but I can confirm I have the exact same issue

    0 comments