HELP! Laptop keeps rebooting

Question

This is the error frome event log:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff80609c0964a, 0xffff870929d75b20, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 67a1e7ec-09c8-4842-98b7-e8e5759a9618.

Answer 1

Hi Rea,

Thanks for reaching out to Microsoft Q&A.

This event log message looks like driver corruption or hardware level(Memory/Motherboard) issues. Check below links, but I could get that there's is not much you can do to fix this when your system keeps rebooting/crashing. Wise thing at this point is to contact microsoft support to understand available options and guidelines on how to proceed.

https://www.partitionwizard.com/partitionmagic/the-computer-has-rebooted-from-a-bugcheck.html

https://answers.microsoft.com/en-us/windows/forum/all/need-help-the-computer-has-rebooted-from-a/41c96abf-efbc-40fe-8463-812e409fa2f9

Please Upvote and Accept as answer if the reply was helpful.

Answer 2

Hi Rea,

Thanks for reaching out to Microsoft Q&A.

This event log message looks like driver corruption or hardware level(Memory/Motherboard) issues. Check below links, but I could get that there's is not much you can do to fix this when your system keeps rebooting/crashing. Wise thing at this point is to contact microsoft support to understand available options and guidelines on how to proceed.

https://www.partitionwizard.com/partitionmagic/the-computer-has-rebooted-from-a-bugcheck.html

https://answers.microsoft.com/en-us/windows/forum/all/need-help-the-computer-has-rebooted-from-a/41c96abf-efbc-40fe-8463-812e409fa2f9

Please Upvote and Accept as answer if the reply was helpful.