Error "CiceroUIWndFrame" shown when closing application

Archie Orido 1

The error is shown upon closing of my application.. I checked my application but there was no log.

The error dialog shows this message "The exception unknown software exception (0xc0020001) occurred in the application at location 0x00007FF9CC3C4F38. Click on OK to terminate the program"

The error dialog title starts with "CiceroUIWndFrame: .."

Anna Xiu-MSFT 25,551 Reputation points Microsoft Vendor

2022-09-27T06:56:01.073+00:00

Hello, can you tell us what your application is? Which version of Visual Studio are you using?
It seems that the “CiceroUIWndFrame” is an office component. Do you have Microsoft Office? Can you find it from Control Panel?
Archie Orido 1 Reputation point

2022-09-29T07:44:52.43+00:00

Hi Anna Xiu,

Thanks for your response..

The application I mentioned was a product that is used by our client.

Based on our query with them, they have MS office installed on their computer.

The visual studio we are using is Visual Studio Professional 2017 Version 15.9.46 with .Net Framework 4.8.04084.

Thanks and regards,
Archie
Anna Xiu-MSFT 25,551 Reputation points Microsoft Vendor

2022-09-29T09:29:27.797+00:00

Does this application have anything to do with Visual Studio?
Please try to disable Speech and Handwriting in Microsoft Office. The error “CiceroUIWndFrame” may be caused by that tool.
Archie Orido 1 Reputation point

2022-09-30T09:26:37.92+00:00

We developed the software using visual studio c#.

We tried this option before but our client can't find such setting in their machine.

Btw, do you know what caused this error?
Archie Orido 1 Reputation point

2022-09-30T09:55:49.843+00:00

Also, aside from disable of MS office setting you mention do we have other option to remove such error?
Anna Xiu-MSFT 25,551 Reputation points Microsoft Vendor

2022-10-06T05:41:44.02+00:00

If you create a new application, then close it, does the error persist?
Please try to repair your Visual Studio by running Visual Studio Installer > More > Repair.
Meanwhile, you can run the troubleshooter and check if there are any problems existing in your computer: open Windows Settings ( Windows + I ) > Go to Update & Security > Troubleshoot > Windows Update.