Windows 10 Multisession Azure WVD VM Not activated after recent patches

ADC Admin 1 Reputation point
2022-09-30T20:49:07.343+00:00

After recent patches, our Azure WVD Windows 10 multisession VMs are not activating.

Here is the info from slmgr /dlv

246587-image.png

Clicking Troubleshoot in settings doesn't do anything and displays following error.

246566-image.png

Users have M365 business premium licenses and the machines are hybrid joined to AAD.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,362 questions
Hyper-V
Hyper-V
A Windows technology providing a hypervisor-based virtualization solution enabling customers to consolidate workloads onto a single server.
2,536 questions

5 answers

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  1. Limitless Technology 39,351 Reputation points
    2022-10-06T08:17:02.66+00:00

    Hello there,

    Generally, Azure VM activation issues occur if the Windows VM is not configured by using the appropriate KMS client setup key, or if the Windows VM has a connectivity problem to the Azure KMS service (kms.core.windows.net, port 1688).

    Here is a link that has some troubleshooting steps which you can try and see if helps in overcoming your issue

    Troubleshoot Azure Windows virtual machine activation problems https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-activation-problems

    -------------------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept it as an answer–

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  2. KarishmaTiwari-MSFT 18,367 Reputation points Microsoft Employee
    2022-10-18T05:22:15.897+00:00

    @ADC Admin Apologies for the delay.

    -Can you please verify that your VMs can reach those 2 URLs directly

    251434-image.png

    -Also, if you run, at a CMD prompt, "slmgr /dlv", do you see these:
    Name: Windows(R), ServerRdsh edition
    Description: Windows(R) Operating System, VOLUME_KMSCLIENT
    ...
    Key Management Service client information
    Registered KMS machine name: kms.core.windows.net:1688
    KMS machine IP address: 23.97.0.13

    Let me know the results.

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  3. ADC Admin 1 Reputation point
    2022-10-31T22:09:47.29+00:00

    @KarishmaTiwari-MSFT

    I can resolve both DNS records and slmgr /dlv shows what similar info as you pasted above.

    According to this thread, https://techcommunity.microsoft.com/t5/azure-virtual-desktop/quot-activate-windows-quot-watermark-has-appeared-on-windows-10/m-p/3607735

    This issue is now affecting others using W10 Ent. Virtual Desktop Multisession with Azure WVD. Do you know if there is a fix available or an ETA on when this will be fixed?

  4. ADC Admin 1 Reputation point
    2022-10-31T22:09:47.457+00:00

    @KarishmaTiwari-MSFT

    I can resolve both DNS records and slmgr /dlv shows what similar info as you pasted above.

    According to this thread, https://techcommunity.microsoft.com/t5/azure-virtual-desktop/quot-activate-windows-quot-watermark-has-appeared-on-windows-10/m-p/3607735

    This issue is now affecting others using W10 Ent. Virtual Desktop Multisession with Azure WVD. Do you know if there is a fix available or an ETA on when this will be fixed?

    0 comments
  5. ADC Admin 1 Reputation point
    2022-11-02T01:20:54.45+00:00

    KB5018482 seems to have fixed the issue

    256194-image.png

    0 comments