App can't be found in the store, Massive downfall of installs, Certification process for over a moth and etc.

Alina 41 Reputation points
2022-10-04T10:10:44.253+00:00

Hello! Last month we had some troubles with our apps:

  1. Our new resealed app couldn't been found in the microsoft store - even by searching for the whole name. In partner center there were no alerts or anything like that. The app should've been in the store, but it wasn't. We tried to update it, but it didn't help.
  2. Several apps got rejected for their names for being excessively descriptive, although these are just their full titles, that are also mentioned in the games themselves.
  3. Many updates are going through the certification process for over a month.
  4. There was a big loss of installs.

Can please someone explain, what is going on? Today I notices that the microsoft store has changed a little bit. Can it be the cause of these problems? Does Microsoft make any changes in the algorithms, store or the partner center.

It is very confusing...

Microsoft Partner Center
Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
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Microsoft Partner Center API
Microsoft Partner Center API
Microsoft Partner Center: A Microsoft website for partners that provides access to product support, a partner community, and other partner services.API: A software intermediary that allows two applications to interact with each other.
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