Getting ErrorItemNotFound

Rajat Agarwal 6

Hi,
I am using graph api for outlook calendars.
Frequently I am getting ({"error":{"code":"ErrorItemNotFound","message":"The specified object was not found in the store.","innerError":{"date":"2022-10-06T04:31:59","request-id":"e1682a2b-eeed-4f34-9c55-218f5af8e83c","client-request-id":"e1682a2b-eeed-4f34-9c55-218f5af8e83c"}}})

The call I am making is
https://graph.microsoft.com/v1.0/me/events/#{event_id}?$select=subject,body,bodyPreview,start,end,recurrence,showAs

Where
event_id is the id I get in request ["resourceData"]["id"] from outlook.

Please help.

1 answer

Shivam Dhiman 5,946 Reputation points

2022-10-06T19:16:31.99+00:00

Hi @Rajat Agarwal

I tested this endpoint and its working as expected.

I would suggest you to get Event-ID using GET /me/events Graph API endpoint. Please refer to the below sample screenshot.

Using this Graph API endpoint you will be able to get list of event objects in the user's mailbox. Please refer to this documentation for more details.

After passing Event-ID in GET /me/events/{id} endpoint, we can get the details of a specific event in API response.
Reference Screenshot:

However if still this issue persists, I would recommend you to raise a support case with Microsoft Graph, a Support Engineer will be able to assist you better. You can raise support ticket from http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.

Hope this helps.

If the answer is helpful, please click Accept Answer and kindly upvote. If you have any further questions about this answer, please click Comment.
Please sign in to rate this answer.
Rajat Agarwal 6 Reputation points

2022-10-06T19:43:51.33+00:00

Hi, You mentioend GET /me/events/{id} this endpoint also works. But when I use this end point, I get the error ({"error":{"code":"ErrorItemNotFound","message":"The specified object was not found in the store.","innerError":{"date":"2022-10-06T04:31:59","request-id":"e1682a2b-eeed-4f34-9c55-218f5af8e83c","client-request-id":"e1682a2b-eeed-4f34-9c55-218f5af8e83c"}}})

So obviously something is wrong.
I want to use GET /me/events/{id} endpoint only. Using the other end point GET /me/events does not makes sense as I just want information about a single event.

Please help

Shivam Dhiman 5,946 Reputation points

2022-10-06T19:48:45.603+00:00

Hi @Rajat Agarwal

This seems to be a tenant specific issue, so I would recommend you to raise a support case with Microsoft Graph, a Support Engineer will be able to assist you better. You can raise support ticket from http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.

Hope this helps.

If the answer is helpful, please click Accept Answer and kindly upvote. If you have any further questions about this answer, please click Comment.

Rajat Agarwal 6 Reputation points

2022-10-06T21:52:29.973+00:00

I am not able to open a support ticket:
Getting this error:

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: ba7eb801-137a-4de7-a040-fe9165376400
Correlation ID:
Timestamp: 2022-10-06 21:49:25Z

Shivam Dhiman 5,946 Reputation points

2022-10-06T22:49:30.383+00:00

Hi @Rajat Agarwal

Please refer to the below similar cases:

https://stackoverflow.com/questions/71552842/getting-a-error-issue-from-microsoft-portal-azure-active-directory
https://learn.microsoft.com/en-us/answers/questions/790333/error-code-aadsts50020-while-access-to-the-aad-con.html

OR

Please use the below link to raise a support request and address your issue.
https://learn.microsoft.com/en-US/services-hub/unified/support/open-support-requests

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have further questions about this answer, please click "Comment".

Geert Zijlmans 1 Reputation point

2022-10-17T08:12:17.067+00:00

Hi @Rajat Agarwal and @ShivamDhiman-1582,

Is there a solution for this problem? I've observed it for several tenants of our customers now.
The pattern is not always the same.

Situation:
* Active subscription on CREATE events in Inbox of a Room Resource with Calendar Processing set to AutoUpdate and accept ne;
* A user creates an Event and invites the Room Resource;
* Our endpoint gets a notification from Exchange containing an Id of the message that was created in the Inbox;
* Our application tries to synchronize the Event being created for the Room Resource and in that process I've observed several failure points:
* - The Message cannot be retrieved using the provided Id
* - The Message can be retrieved using the provided Id and after determining it is an EventMessage a subsequent call to get the Event Message including the Event with a selection of properties could fail, then either:
* --- Event Message cannot be retrieved, whereas prior to this call the Message could be retrieved
* --- Event Message can be retrieved though no Event details are included
* - If all of the above succeeds, then we will try to create a Reservation on our end but then upon accepting or declining the Event the following could happen:
* --- Event cannot be retrieved
* --- Event cannot be accepted / declined

According to Microsoft's own documentation this could occur when the Event (Message) is 'moved'. This 'moving' could happen because of rules, archiving or deletion as it will get a new Id when moved to a different store.

Regards,

Geert
Sign in to comment