remote desktop app stuck on "preparing destination computer" windows 11

Question

Ever since I updated windows 11 on my new dell inspiron 16 7620 2 in 1, can no longer connect to my work's remote server. The remote desktop app just stays on "preparing destination computer" for hours. I have turned off firewall, uninstalled Mcafee, and even reset the laptop to factory settings. Even when I reset it to factory settings it automatically updated windows 11. Anyone else having a problem with remote desktop app after the latest windows 11 update. I need to be able to connect to my work's remote server to work from home and while at work...productivity is way down someone please help.

Answer 1

some things to try;
1 Might try from PowerShell from both source and target (using target address in both cases).

Test-NetConnection -ComputerName "192.168.49.142" -CommonTCPPort "RDP" -InformationLevel "Detailed"  

2 check the event logs on target machine
3 try rebooting the target machine.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

I have the same issue. after the update RDP is stuck at "Preparing Desktop " and nothing shows up..
This started after the update. All other people can connect to our remote server except one.

Answer 3

Also did the trick for me to add the reg add command above

Note if you are using passwordless functionality in your microsoft accounts and want to rdp from a Mac using MacRDP client, you have to set a password, login at least once remotely, and then you can revert the setting back to passwordless after you have logged in remotely.