Service Manager Console failed to connect to management server

Question

I have installed Service Manager Console 2022 on my Win11 Pro and tried to connect to management server, but it threw an error "Failed to connect to server". Here's error full text:
Дата: 14.10.2022 11:56:25
Приложение: Консоль Service Manager
Версия приложения: 10.22.1068.0
Серьезность: Ошибка
Сообщение: Не удалось подключиться к серверу srv-sud

Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: Объект класса ManagementPackClass с ИД 59c5493a-c00c-90fd-1f8c-73dbb7578e6c не найден.
в Microsoft.EnterpriseManagement.Configuration.TypeSpaceCache.GetT
в Microsoft.EnterpriseManagement.EntityTypeManagement.GetClass(Guid id)
в Microsoft.EnterpriseManagement.DataWarehouseManagement.GetDataWarehouseConfiguration()
в Microsoft.EnterpriseManagement.UI.SdkDataAccess.ManagementGroupServerSession.ConnectToDataWarehouseAndReportServer()
в Microsoft.EnterpriseManagement.UI.SdkDataAccess.ManagementGroupServerSession..ctor(String serverName, EnterpriseManagementGroup connection, Boolean connectToDw)
в Microsoft.EnterpriseManagement.UI.SdkDataAccess.ManagementGroupSessionManager.Connect(String server)
в Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Credentials.ManagementGroupConnection.TryConnectToManagementGroupJob(Object sender, ConsoleJobEventArgs args)

I haven't found any similiar topics with this error on first connection to server.

Answer 1

Hi @Andrew Yakovlev ,

is this the only client which is having issues to connect to the SCSM Management Server?
Or all clients are not able to connect? It's possible open and connect the SCSM Console on the SCSM Management Server?

Please verify all 3 SCSM Services are running on the SCSM Management Server.
The client is able to ping the SCSM Management Server?
The Port 5724 is open for incoming connections on the SCSM Management Server?
Any chance to get the full error message in English please?

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

My colleague gave me wrong distributive :)
He wanted to give me Operations Manager but gave Service Manager. I have installed Operations Manager and have connected to the server without any trouble.