MARS Agent ||System State backup fails : Windows 2016

Sunil Gautam 1 Reputation point
2022-11-14T16:14:49.93+00:00

Hello All,

System State backup started failing on one of the Windows 2016 Server with error message " Azure Backup agent could not find any successful System State backup from WindowsServerBackup . Retry the operation if the issue persists contact MS support ( 0x1877C). It's a onprim server and we are using MARS agent for the backup. I have also upgraded MARS agent to latest version but no luck .
Would appreciate your suggestions on how to troubleshoot this issue further.

Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
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Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,368 questions
Windows Server Backup
Windows Server Backup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Backup: A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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  1. Carlos Villagomez 1,031 Reputation points Microsoft Employee
    2022-11-14T22:13:05.373+00:00

    Hello @Sunil Gautam ,

    Thanks for your post! I spoke to my team and based off your screenshots and investigation I did with our Azure Backup Team, we think it's best for you to work more closely with our Support Engineers by providing the MARS agent logs to get this issue resolved.

    If you already have a support plan then to find the root cause of the issue here, I recommend you reach the Azure technical support team by raising a support ticket as mentioned here.

    Otherwise, if you don't have a support plan then to find the root cause of the issue here, please send an email with subject "Attn:Carlos" to AzCommunity@microsoft.com with your subscription ID and a link of this question for context and we will assist you with engaging Azure technical support.

    Thank you again for your time and patience throughout this issue.

    Thanks!
    Carlos V.

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