Change in the minimum PIN Length - INTUNE MAM

Shekhar, Sumeet (Cognizant) 61 Reputation points
2022-11-25T02:23:24.827+00:00

We have set the PIN RESET After NUMBER OF DAYS to 90. Minimum PIN LENGTH is set to 6 Digits and its working fine. Now due to request from management, the PIN Length was changed to 4 Digits from existing 6 DIGITS. Its been 2 days and all the Android and IOS devices are still asking for 6 DIGIT pin. All other changes being made to the POLICY like changing the inactivity access are working fine. How long will the MAM policy take to change the PIN LENGTH to 4 from 6 Digits.

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Lu Dai-MSFT 28,341 Reputation points
    2022-11-25T06:26:36.257+00:00

    @Shekhar, Sumeet (Cognizant) Thanks for posting in our Q&A. From your description, did you mean that other changes have worked and only minimum PIN Length haven't? If there is any misunderstanding, please correct me.

    For this issue, we appreciate your help to collect some information：

    1. Please try to sign out the protected app and sign in again.
    2. Please try to sync the device. After the last sync time is changed under Troubleshooting + support > select the target user > App protection status, please check if the new minimum PIN Length works.
    3. Open Microsoft Edge on your device and type "about:intunehelp" in the address bar. Select the protected app and check if it displays "PINMinLength = 4".

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  1. Shekhar, Sumeet (Cognizant) 61 Reputation points
    2022-11-25T07:46:26.49+00:00

    Thanks for your response Lu Dai-MSFT

    I have tried to sign out of the protected app and signin again and still asks for 6 digit pin.
    Sync time is showing as the current time.
    PINMINLENGTH=4 in the logs you suggested.

    Just to elaborate…..
    PINLEANGHTH was set to 6 ….2 weeks back and PIN RESET days was set to 90 days.
    Now due to some management request we have changed the PIN LENGTH to 4. Even tried changing the PIN RESET to 0 days currently and same problem.

    Kindly suggest.