My Windows 10 computer keeps blue screening, and I have examined the dump file, but I am hoping someone who knows more can help me.

Kellis 1 Reputation point
2022-12-05T21:10:01.87+00:00

I keep getting a blue screen that is related to ntkrnlmp.exe, but I am not sure what is causing the issue. Attached is the most recent dump file output from WinDbg as well as a link to the output from the V2 log collector. If anyone can help, that would be awesome! Thanks!

https://drive.google.com/file/d/1otfhJH5ym8cFaekUADDDOm3tNqx63HUa/view?usp=sharing

267250-recent-dump.txt

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,594 questions
0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Docs 15,141 Reputation points
    2022-12-06T02:40:07.23+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

  2. Docs 15,141 Reputation points
    2022-12-06T07:51:06+00:00

    1) Please run:

    (bat scripts by default will prompt antivirus software and require manual overrides)

    https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat
    or
    https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

    Post a share link into this thread using one drive, drop box, or google drive.

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    2) Run Memtest86 (free version) for two tests of four passes each (total eight passes)

    https://www.memtest86.com/

    Take pictures and post images or share links into this thread using one drive, drop box, or google drive.

    Just one error is a test fail and testing can be aborted.

    Memtest86 can run overnight while sleeping.

    Memtest86 has a feature to create text reports.

    If possible, please include the text reports with the images in the share links.

  3. Limitless Technology 43,926 Reputation points
    2022-12-07T11:39:20.35+00:00

    Hello there,

    This may occur due to corrupt boot volume, invalid boot. ini configuration, corrupt or missing system files, missing ntoskrnl.exe file, problematic Windows update, or missing driver for hard disk controllers.

    The ntkrnlmp.exe BSOD could be caused by missing, corrupt or damaged system files on your computer. To see if this is the case, you should run a Windows repair.

    System File Checker (SFC) is a handy feature in Windows that helps scan your system files and repair missing or corrupted system files(including those related to BSOD).

    Use the System File Checker tool to repair missing or corrupted system files
    https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

    ---------------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept it as an answer–

  4. S.Sengupta 14,961 Reputation points MVP
    2022-12-09T02:07:01.507+00:00

    Download BlueScreenView v1.55

    BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table.
    Once you know the cause you can resolve the problem.

    0 comments
  5. Docs 15,141 Reputation points
    2022-12-09T03:30:05.223+00:00

    Find RAM modules that are displayed on the MSI Qualified Vendor List (QVL).

    See if you can find a friend, neighbor, relative, or local computer store with RAM modules displayed on the QCL.

    Temporarily replace the RAM with RAM modules displayed on the QVL lists > monitor the computer for stability / instability

    Use the computer for approximately one week with RAM on the QVL.

    If stable then continue using RAM on the QVL.

    If unstable then post a new V2 share link into the newest post.

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .