CPU is on Windows 11 supported list, but that is not how Windows 11 sees it

Kirk Lapray 1 Reputation point
2022-12-08T22:20:02.453+00:00

For the last couple of months we have had issues installing the Windows 11 updates on our VDIs. After more testing and troubleshooting and trying to upgrade to Windows 11 22H2 we have been able to determine the issue is that the CPU is not showing as supported. Even the PC Health Check shows it as unsupported:
268669-296bb291-b47d-4046-af31-6b8a4e2b5c94.png

I have checked many times and this CPU (Intel Xeon Gold 6348) is on the supported list at https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-22h2-supported-intel-processors
268710-e1ddaacc-4608-4368-a6ab-4f6b1d34c16a.png

It seems like something caused this processor to be dropped last month or so when we started having this issue. Does anyone know a way around this or is there someone at Microsoft that can check their end to make sure this CPU is on the supported list?

This configuration should be fully supported, so we would like to be able to keep everything up to date.

Thanks!

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
1,541 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,156 questions
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Docs 15,141 Reputation points
    2022-12-09T03:40:11.52+00:00

    This link may be useful:

    https://www.elevenforum.com/t/bypass-windows-11-tpm-2-0-and-cpu-system-requirements.1989/

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    0 comments
  2. S.Sengupta 15,111 Reputation points MVP
    2022-12-09T04:21:50.153+00:00
    0 comments
  3. Kirk Lapray 1 Reputation point
    2022-12-09T13:21:40.943+00:00

    Thanks for the tips!

    Unfortunately, I have tried the bypass and it doesn't appear to work for updates. The updates still get to almost 100% and then roll back.

    0 comments
  4. Docs 15,141 Reputation points
    2022-12-09T15:38:56.397+00:00

    This link may be useful:

    https://www.elevenforum.com/t/lets-install-windows-11-on-incompatible-hardware.133/

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    0 comments