Unable to install Office 2019 Volume Licensing Perpetual Client as windows 10 is in S-Mode

Siddharth Sharma 6 Reputation points
2020-10-08T20:31:35.633+00:00

We are having issues on our Windows 10 1909 and Windows 10 2004 builds Enterprise versions when installing Office 2019 Pro Perpetual Vol Licensing client , every time it gives error during the pre-requisite check step as per the logs that it detected that installed version of OS is Windows 10 S Mode and it wont install office . I trying to search a few other threads and found that its not just happening with us . Below are the two reference links which have posted about exactly same issue .

https://social.technet.microsoft.com/Forums/en-US/4dafddb3-cb48-47eb-b332-32f679af21ec/windows-10-in-s-mode-doesnt-support-this-version-of-office-using-odt-setup-of-perpetualvl2019?forum=Office2016setupdeploy

https://social.technet.microsoft.com/Forums/office/en-US/099442de-0be4-4580-9888-f414de242b31/office-2019-standard-install-error-windows-10-s-mode?forum=Office2016ITPro

Any ideas anyone ?

Office Management
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Erin Ding-MSFT 4,456 Reputation points
    2020-10-09T07:57:39.683+00:00

    @Siddharth Sharma

    According to my test, I couldn’t reproduce this issue.
    31241-111.png

    > We are having issues on our Windows 10 1909 and Windows 10 2004 builds Enterprise versions when installing Office 2019 Pro Perpetual Vol Licensing client

    << How did you install Office 2019 Pro Perpetual Vol Licensing client?

    Please check if your Windows 10 is in S Mode.
    Start > Settings > System > About，then scroll down to check Edition in "Windows specifications". If you see "S Mode" on the right side of the version entry, it means you are using a S-Mode PC.
    31174-222.png
    If yes, since Windows 10 S-mode allows only apps from the Microsoft Store and requires Microsoft Edge for safe browsing, please check if you installed as described.

    More information, you could refer to the following:
    Windows 10 in S mode FAQ.

    Regards,
    Erin

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  2. Siddharth Sharma 6 Reputation points
    2020-10-09T15:02:11.61+00:00

    Hi Erin ,

    Thanks for the response !!

    But We are only using Windows 10 Enterprise in our environment , we dont have S-Mode on any of our workstation.

    31193-version.png

    We have similar issue as stated by user Md5Hash in the links i shared in my inittial question . We tried downloading and installing fresh installer , but then also the issue remains same .

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  3. Erin Ding-MSFT 4,456 Reputation points
    2020-10-12T09:55:50.577+00:00

    @Siddharth Sharma

    According to my test, I couldn’t reproduce this issue.

    Your issue may be related to your environment, such as the Windows system.
    If possible, it would be best to open a paid ticket with Microsoft Support to help review your problem and help you test remotely.

    Thanks for your understanding.

    Regards,

    Erin

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  4. MD5Hash 151 Reputation points
    2021-03-31T17:04:00.257+00:00

    @Siddharth Sharma I just tested the newest copy of the ODT (March 23, 2021) and confirmed that, at LAST, after TWO YEARS of waiting, this issue is now fixed for me. I can run that version's setup.exe /download file.xml, get the bits I need, then run setup.exe /configure file.xml and it installs. VLPerpetual working fine on my test machines now.

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