SCOM Alerting based on Incident status

Question

Hi All,

We have received a request from Client related to SCOM. Their Requirement is as follow:-

Enhanced Alerting: Once the incident is raised, we need further alerts at 12, 24 and 36 hrs if the incident is not addressed and closed with in those time lines (12, 24 and 36 hrs). This new alert should include additional email Ids for notification (market emails distribution lists)

The intention of further action is to add further alerting/notification to market users at specified times if the original incident is not resolved within those timelines.

Would it be possible?
We are using SCOM 2012 R2 and for Incident we are using TFSNow.

Rergards,
Ravi Bhushan

Answer 1

Hi @Ravi Bhushan ,

SCOM can interoperate with other management solutions through either System Center Orchestrator or product connectors built on the Operations Manager Connector Framework (OMCF), which are developed from the Operations Manager Software Development Kit (SDK). The OMCF provides methods and types that you can use to initialize and manage a connector and to get or send operations data.

With earlier versions of Operations Manager, the primary means of synchronizing alerts between Operations Manager and other systems was through a connector. An Operations Manager connector specifically created for the other system was required for this purpose, and a variety of connectors have been released by vendors of those management solutions.

I suggest you check the following official documentation:

Connecting Operations Manager With Other Management Systems
https://learn.microsoft.com/en-us/previous-versions/system-center/system-center-2012-r2/hh212783(v=sc.12)

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Best regards,
Leon