User Mailbox on Exchange Online but Sfb on prem

ktying 1 Reputation point
2020-10-15T09:39:42.603+00:00

Hi Support,

User A mailbox is on Exchange Online but Skype account is hosted on prem.

If User A is on external network,EWS Internal URL and EWS External URL are blank and EWS Information will show "EWS not deployed". With this, calendar tab in Skype client will not sync correctly.

If User A on external network and connected to company VPN, EWS Internal URL and EWS External URL will have value and EWS Information will show "EWS Status OK". With this, calendar tab in Skype client will sync correctly.

Any idea how to fix the issue? Appreciate and thank you in advanced.

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
602 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,165 questions
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  1. Sharon Zhao-MSFT 25,051 Reputation points Microsoft Vendor
    2020-10-16T04:39:52.947+00:00

    @ktying ,

    Does anyone else have the same issue?

    It recommends your IT admin to check if the Autodiscover is pointing to the Office 365 server.

    Besides, if there is related error message in Skype for Business server, please give us a screenshot for further investigation.

    If the response is helpful, please click "Accept Answer" and upvote it.

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