unable to open MS Word/Excel documents on our all SharePoint Sites online

Gouthami Pingali 1 Reputation point
2020-10-30T04:55:13.83+00:00

We're unable to open MS Word or Excel documents on our all SharePoint Sites : -

https://molsoncoors.sharepoint.com/teams/PPMDevtoShare/bpsdev/Documents/Forms/AllItems.aspx

Please reference the attached screen shot for the error message

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,541 questions
Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
891 questions
Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,637 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jerry Xu-MSFT 7,916 Reputation points
    2020-10-30T07:24:44.947+00:00

    Hi, @Gouthami Pingali ,

    We are not allowed to access your tenant so if you have screenshots, please add them into the post. You can easily add a picture with copy and paste.

    For now, we're investigating a problem that may be preventing users from accessing documents via the Microsoft Word app. Please refer to OO225507 in the admin center for further details.

    If the answer is helpful, please click Accept Answer and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments