Turn off passwordless sign in - Microsoft authenticator app

James 11 Reputation points
2020-04-11T04:56:08.317+00:00

Dear all,

Does anyone know how to TURN OFF passwordless sign in on the Microsoft authenticator app?

The instructions are less than helpful.

(1) The first instruction is to turn it off through the authenticator app. There is no function within the app that allows for this. I have no idea why they state it is possible.

(2) The second instructions states to sign into the Azure portal - azure active directory - security - authentication methods. I have tried this for the past three weeks. The Azure portal - security button cannot be selected.

There has to be a logical reason they have made it impossible to turn off.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,305 questions
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8 answers

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  1. VipulSparsh-MSFT 16,216 Reputation points Microsoft Employee
    2021-07-22T08:10:06.073+00:00

    @James @Francis Steven McCarron @Edwin Pietersen

    Here are 2 ways to disable the passwordless sign in option.

    1) App method :
    Choose the account for which you want to remove the password less sign in feature.

    116980-selectaccountinauthapp.png

    Select disable phone sign in. Go through the process to remove it.

    117033-disablephonesign.png

    2) From azure portal, an admin or someone with authentication policy administrator account can perform this. Select push as configure method.

    117071-turnoffpasswordless.gif

    ---------------------------------------------------------------------------------------------------------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

    2 people found this answer helpful.

  2. Leon Laude 85,596 Reputation points
    2020-04-11T07:20:12.097+00:00

    Hi,

    Q&A currently supports the products listed in right-hand pane (more to be added later on)

    You can reach the experts in the dedicated Microsoft Authenticator App forum over here:
    https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp

    (please don't forget to mark helpful replies as answer)

    Best regards,
    Leon


  3. James 11 Reputation points
    2020-04-11T15:10:33.12+00:00

    That forum has been discontinued.

    The site redirects to here.

    0 comments No comments

  4. Vasil Michev 92,596 Reputation points MVP
    2020-04-11T16:14:12.657+00:00

    1) Within the app, you can click on the small arrow on the right top corner of your credential entry, select "Disable phone sign-in"

    2) The Azure AD portal blade can be accessed directly here: https://portal.azure.com/#blade/Microsoft_AAD_IAM/AuthenticationMethodsMenuBlade/AdminAuthMethods
    Do note that you need to have permissions to access it, so if you are trying to do so as end user it will not work.


  5. James 11 Reputation points
    2020-04-14T11:01:07.757+00:00

    Can anyone help?

    There is nothing in the app...