No artifacts listed for Linux VMs in Canada

Suneil 1

In the last several days we have noticed that it is not possible to add any artifacts to Linux VMs as no public artifacts are listed.
Windows VMs work fine.

3 answers

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-14T23:30:35.07+00:00

Where is your DevTest Labs hosted and what are you using for a base? For my Central Canada DevTest Lab using Ubuntu Server 20.04 LTS, I'm seeing several artifact options:
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Suneil 1 Reputation point

2021-01-15T18:38:43.507+00:00

I have tried both ubuntu20_04 Server LTS and custom linux images.
In both cases:

If I am creating a new image I can see a full list of linux public artifacts.

However, if I am trying to add an artifact to an existing VM, the list is empty per original post.

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-15T22:29:31.25+00:00

Interesting. I deployed ubuntu20_04 Server LTS in both Canada Central and US West 2.

For the Canada Central VM, Linux artifacts are available.

For the US West 2 VM, Linux artifacts are not available.

For Windows Server 2019, I'm seeing artifacts available as you described.

I'm going to follow up with the DevTest Labs team.

Suneil 1 Reputation point

2021-01-18T15:28:33.213+00:00

Interesting indeed - especially since you are noticing the problem in a different region and yet it seems to be ok for you in Canada.

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-18T18:08:46.777+00:00

I spoke with the DevTest Labs team and there was an outage that may have impacted artifact availability but that should be resolved at this point. If you delete and recreate your VMs, artifacts should be available. If they are not, let us know so we can follow up and get this resolved. I'm going to try recreating VMs as well in both locations.

Edit: I'm not seeing artifacts on my new VMs. I'm going to follow up with the DevTest Labs team to make sure that this gets addressed. In the meantime, please let me know if you need assistance unblocking anything.

Suneil 1 Reputation point

2021-01-18T21:54:55.907+00:00

Just tried with a band new VM based on Ubuntu 18_04 and still no artifacts.

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-18T22:21:23.9+00:00

The DevTest Labs team is investigating the issue and I'll post an update once I hear from them. In the meantime, is there anything specific that you are blocked on? We may be able to look at a specific resource to help unblock you.

Suneil 1 Reputation point

2021-01-18T22:28:19.63+00:00

Thanks. Basically we wanted to have our devtest users be able to run the artifact that allows them to create and update the password of a administrator account in their Ubuntu VM. The artifact is called Reset VM Password.

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-19T02:38:32.803+00:00

The leading theory at this point is that there may be an error in the UI. If you open up Developer Tools (F12) and look at the Console, are you seeing any errors? I'm seeing artifacts again at this point so it doesn't seem to be consistent on my end.

Suneil 1 Reputation point

2021-01-19T14:26:39.33+00:00

Yes there are errors in the Console:

Suneil 1 Reputation point

2021-01-19T14:49:51.497+00:00

Not sure if this is related but eventhough I can see the list of public artifacts for Windows VMs, when attempting to install ones that have worked fine before, I am now getting these F12 Console errors:
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kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-25T18:12:46.033+00:00

Hopefully you are not still running into Artifact problems. The leading theory at this point is that this is a UI error rather than an issue on the backend. In addition to looking at console errors using F12 (the resource not found errors are a separate issue which should not cause the artifact issue), you can try loading the UI with Client Optimizations enabled or disabled by changing your URL slightly:

Client Optimizations Enabled:
https://portal.azure.com/**?clientoptimizations=true**#blade/Microsoft_Azure_DevTestLab...

Client Optimizations Disabled:
https://portal.azure.com/**?clientoptimizations=false**#blade/Microsoft_Azure_DevTestLab...
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Suneil 1 Reputation point

2021-01-25T18:55:23.023+00:00

Hi, yes we still have this issue. What does the client optimization parameter do - when I set it to false the artifacts button works?

Monalla-MSFT 11,476 Reputation points

2021-01-26T18:52:37.04+00:00

@Suneil - As you mentioned you are still having issues, just wanted to check are you still not seeing Artifacts in Ubuntu Server 20.04 LTS ?

kobulloc-MSFT 23,181 Reputation points Microsoft Employee

2021-01-26T22:53:36.73+00:00

@Suneil , @Monalla-MSFT will be working to unblock you (I'm currently away). I don't know much about the inner workings of the client optimization, other than that it appears that there may be a bug in how the UI is updated when optimized. This shouldn't be a workaround that you need to use however if the artifact button works when the optimization is set to false that gives us a much better idea of where things are going wrong.

Suneil 1 Reputation point

2021-01-27T18:05:48.607+00:00

I checked again yesterday and today and it appears Artefacts are enabled again for Linux. This is with client optimizations enabled as well.

Monalla-MSFT 11,476 Reputation points

2021-01-27T18:31:17.53+00:00

@Suneil - So are you able to see Artifacts without any issues now?

Or Are you still facing any other issues at the moment ? If so, Could you please share with us what the console errors are now when the client optimization flag is false.

Suneil 1 Reputation point

2021-01-27T19:20:21.517+00:00

Latest status is....
When client optimizations = true - there are no console errors when selecting and applying artifacts
When client optimizations = false - there are many console timeout errors. However, artifact deployment status is successful. Screenshot of this attached.

Monalla-MSFT 11,476 Reputation points

2021-01-28T19:26:01.877+00:00

Sure thank you for the response. If I understand correctly, it looks like the Artifacts are appearing for Linux without any issues ?

Can you please confirm if this issue is resolved for you ?

Suneil 1 Reputation point

2021-01-28T20:55:23.487+00:00

It has been working for the last day or so. Nothing changed on our end so we assume there was some issue with Azure that has been resolved.
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Monalla-MSFT 11,476 Reputation points

2021-01-28T21:35:08.667+00:00

@Suneil -

I am glad that the issue is resolved for you.

Yes, We did have an outage during that time that intermittently prevented requests from completing for some regions.

If there are further questions regarding this matter, please tag me in your reply. We will gladly continue the discussion and we will reopen the issue.

And If the response helped, please feel free to "Accept as Answer" and "Upvote" the same so it can be beneficial to the community.
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