Laptop getting stuck on dell logo after the Feature Update

lalajee 1,811 Reputation points
2021-02-12T10:53:55.853+00:00

When we upgraded the machine from 1809 to 1909 it upgrading the machine but on the last reboot machine get stuck on dell logo and it doesn't do anything until you force reboot few times.

Machin only getting stuck on dell logo if the machine is on VPN if the machine is the local network it works fine

Once login to machine you can see that machine was upgraded successfully.

All machines are being upgraded from sccm using Windows 10 Service Plan.

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Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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Microsoft Configuration Manager Deployment
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Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Deployment: The process of delivering, assembling, and maintaining a particular version of a software system at a site.
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Microsoft Configuration Manager

2 answers

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  1. S.Sengupta 15,111 Reputation points MVP
    2021-02-12T13:34:25.387+00:00

    Open Device Manager
    Find Network Adapters
    Uninstall WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).
    Click Action > Scan for hardware changes
    The adapters you just uninstalled should come back
    Reboot and recheck.

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  2. Fiona Yan-MSFT 2,311 Reputation points
    2021-02-15T09:00:20.697+00:00

    @lalajee

    Thank you for posting in Microsoft Q&A forum.

    Machine only getting stuck on dell logo if the machine is on VPN if the machine is the local network it works fine.

    1.Since we go to the full OS, for trouble shooting this issue, did we check the WindowsUpdate.log and event viewer on our client side to see if there is any error in these logs?

    2.Based on my understanding, VPN requires the connection to the internal environment. With the VPN environment, we need to add the IP range of the VPN clients as a boundary to Configuration Manager may like the image below:
    68029-vpn-boundary.png
    For more details, please refer to this helpful blog.

    Have a good day!

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