New windows 10 20H2 deployment, updates failure 0x800F0983

Guillaume AMGAR 6 Reputation points
2021-02-24T16:36:32.37+00:00

Hi

we have a WSUS infrastructure and updates are well deployed on existing 20H2 computer but the new deployed one get a failure when installing updates

0x800F098371570-windowsupdate.log

I use MDT to deploy the image so its a clean setup but when applying the KB it failed. after if i try to install it manually by downloading the KB it failed too

I already restart services et clean the softwaredistribution & catroot but same issue ; also the troubleshooting tool do not find any issue

see log attached, thanks for your help

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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4 answers

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  1. Reza-Ameri 16,826 Reputation points
    2021-02-24T16:44:48.777+00:00

    In you log files I noticed there is error 0x80240022 and this error is related to the root certificate.
    Are these PCs part of domain?
    Are you able to authenticate to domain correctly?
    Try open start in the affected system and search for feedback and open the Feedback Hub app and report this issue.
    In the affected system try run command prompt as administrator and then type the following command:

    sfc /scannow

    And let it runs and see what is the result.

  2. mahendra dash 1 Reputation point
    2021-02-24T17:21:14.973+00:00

    1st option: run trouble shooter for Windows update
    If fails:
    Go to system restore & then after it is restored it will update
    If fails:
    You can make cloud download and clean instal keep the key to activate
    Last:
    Shut down and start pressing esc key.
    In options restore from bios

    I don’t think that you have to go to bios, if restore fails then download and make clean instal.
    You have the option to retain files in restore too.

    Thanks & regards

    0 comments
  3. Rita Hu -MSFT 9,626 Reputation points
    2021-02-25T06:45:18.32+00:00

    Hi Guillaume AMGAR,

    Thanks for your posting on this forum.

    According to the information you provided, there are something mistakes when the clients try to install KB4601050 and KB4601319. The two updates are cumulative updates. In my opinion, we have to install the SSUs before installing CUs. The last SSU is KB4598481. Please try to install the KB4598481 before installing the KB4601319 and KB4601050.

    Reference picture:
    71895-25.png

    Please remember to inform me if there are any update. Thanks for your time.

    Regards,
    Rita

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  4. Guillaume AMGAR 6 Reputation points
    2021-02-25T16:06:11.257+00:00

    well i fixed the issue

    regarding the CBS log it seems to be linked to onedrive folder that is missing under WINSXS
    i saw this post https://social.msdn.microsoft.com/Forums/en-US/8fee94ab-bff0-4471-a633-a7e72069de4f/windows-10-x64-1903-cumalitive-updates-failing-error-0x800f0983?forum=winserverwsus

    i copied the folder from a clean image to the folder of our deployed computer and the update worked