Uploading file to SharePoint server 2016 document library stuck on "This shouldn't take long" for 7 minutes

Question

Uploading file to SharePoint server 2016 document library stuck on "This shouldn't take long" for 7 minutes and then the uploaded file is Checked Out for me, after filling the required data and try to Check In I got below error "The server was unable to save the form at this time. please try again"

Answer 1

Hi @Mohamed Abdullah ,

If all users are facing this issue, the root cause related to a server issue as the following:

1. Memory usage is very high.
2. SharePoint Search Host Controller service started and consumes a lot of memory.
3. The database drivers are full.
4. Anonymous Authentication disabled in IIS.
5. “minFreeMemoryPercentageToActivateService” attribute is not set in the serviceHostingEnvironment tag in Web.Config.
6. There is an issue in the SecurityTokenServiceApplication.
7. The farm is not updated with at least Public Update / Service Pack 1.

If a specific user is facing this issue, the root cause related to the following:

1. If your list has unique permissions, and a user/group has permissions only on that list and the user has limited or no access to the site level, then you will run into this error.
2. Some free add-on like download manager may raise this issue.

Please confirm your issue and use related solutions to solve the issue in below article:

https://spgeeks.devoworx.com/the-server-was-unable-to-save-the-form-at-this-time-please-try-again-in-sharepoint-2013/

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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Answer 2

Hi @JulieWang-MSFT

Apologies for delayed respond
I already tried below points, And yes all users are facing the same issue even Farm administrator

If all users are facing this issue, the root cause related to a server issue as the following:

• Memory usage is very high.
  50% to 60% Memory Usage
• SharePoint Search Host Controller service started and consumes a lot of memory.
  Monitored, Still have 10 GB of free RAM
• The database drivers are full.
  +100 GB free space
• Anonymous Authentication disabled in IIS.
  Already enabled
• The farm is not updated with at least Public Update / Service Pack 1.
  Its already updated
• Some free add-on like download manager may raise this issue.
  There is no add-on at all, I also tried from SP servers it self and same issue occurs

I will check below points and keep you posted

• “minFreeMemoryPercentageToActivateService” attribute is not set in the serviceHostingEnvironment tag in Web.Config.
• There is an issue in the SecurityTokenServiceApplication.

I really appreciate your support, Thank you.

Answer 3

try to check first are there any javascript errors in browser console (F12) during file upload. Also check ULS logs with ULS viewer - at first identify correlation id for request. You may do that by searching for doclib name/url (it is better to search from down to up - this way you will find most recent log records) or by searching for file name in the log. When you will find the record filter all records with the same correlation id and see will there be anything strange.