Should Defender automatically deal with any virus it detects?

Krys Lyon 21 Reputation points
2021-03-19T13:50:33.107+00:00

Defender said my computer had been infected by a Trojan and locked up. It gave a number to ring which I assumed was a helpline but they sold me some expensive software first. Should this have happened?

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Reza-Ameri 16,826 Reputation points
    2021-03-19T16:44:29.02+00:00

    It was an SCAM and FAKE.
    It wasn't from the Windows Defender team.
    In case you install any program , then uninstall it.
    Try download and run a full system scan with:
    https://learn.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
    Report this as a case of fraud to your bank and report the company and the phone number to your local authorities in your country.

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  1. Krys Lyon 21 Reputation points
    2021-03-19T18:45:29.22+00:00

    Thank you. If it happens again can I just turn off the computer to unlock it?

  2. Kapil Arya 7,596 Reputation points MVP
    2021-03-21T07:51:08.307+00:00

    It gave a number to ring which I assumed was a helpline

    You can also report this scam to Microsoft: https://www.microsoft.com/en-us/concern/scam

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