Disable Outlook logging set from with Support and Recovery Assistant

Michael Clarke 1 Reputation point
2021-03-22T21:59:08.707+00:00

Platform RDS session Host Server 2016
Office 365 for Enterprise

Hello
We have a remote desktop session host with Office 365 Apps for enterprise installed. Outlook is creating log files for all users, even though the option is turned off in Outlook . We believe this may have been activated when the the Support and Recovery Assistant was used in the past to troubleshoot a problem. Registry entries suggested to turn this feature off at a user level (HKEY_CURRENT_USER) are not working. Registry entries relating to the Support and Recovery Assistant at (HKEY_LOCAL_MACHINE) are not present as the application was removed from the system.

Group policies are set to: Enable mail logging - Disabled

The logfile sizes are causing space issues on the UDPS and we need to fix the issue.

Suggestions anyone?

Regards MISS

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Grace HE 1,236 Reputation points
    2021-03-23T06:41:37.883+00:00

    Hi,
    Thank you for posting your query. According to your description, you have actually tried the regular ways to figure this out. Here are some suggestions. Maybe you can try to reinstall the Microsoft 365 with the latest Outlook. And when reinstalled, set the outlook not to create log files for the first time and restart it. On the other hand, if you don't need the Support and Recovery Assistant, maybe you can uninstall it or reinstall it again. Would the same issue happen?
    Additionally, here are some official links you may refer to.
    https://www.microsoft.com/en-us/microsoft-365

    How to enable global and advanced logging for Microsoft Outlook
    https://support.microsoft.com/en-us/topic/how-to-enable-global-and-advanced-logging-for-microsoft-outlook-15c74560-2aaa-befd-c256-7c8823b1aefa

    About the Microsoft Support and Recovery Assistant
    https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f?ui=en-us&rs=en-us&ad=us

    Best Regards,
    Grace

    ---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

  2. Grace HE 1,236 Reputation points
    2021-03-26T09:11:52.707+00:00

    Hi,
    Thank you for your feedback. Outlook does have the log option. What is your version of Outlook? Here are some hints for you.
    What is the Enable logging (troubleshooting) option?
    https://support.microsoft.com/en-us/office/what-is-the-enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5

    Best Regards,
    Grace

    ---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---

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