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I am having trouble with a particular user in Intune. It is actually a test user. When I try to install any application on a BYOD iPhone, I get the following error.
Failed Can't find VPP license for app (0x87D13B95)
The user uses to work with no problems, and our other test user can install any of the applications. The user is in all the same groups, which is not very many. This MAY have occurred when we deleted the Apple ID from Apple Business Manager. I am not 100% sure this is what caused the problem. The user can still successfully enroll our iPhone and iPad. The user has an Apple ID in Apple Business Manager. I did not create it, it was created when the test user enrolled the iPhone. Intune is using a user license to install the app on the BYOD device. Interestingly, Intune cannot install the app on a corporate device either. I get the same error on the device side as well. On the corporate device, the application is configured with a device license. Again, no other user has a problem with BYOD or corporate devices. If you need more information, please let me know. Thanks for your help.
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If users Apple ID is in ABM it seems that is managed Apple ID. This means that he is not able to download apps from App Store.
When users use this kind of Apple ID the apps must be distributed to them via Intune using Device Licesing (see screenshot)
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I know this is old, However I am seeing this problem. However we are using Policy sets, and there is no Device type option. Has anyone seen this.
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But what if you purchase apps and want to push them out as user licensed so you do not use more then 1 license per user? That does not solve the issue for that.
anonymous user Thanks for posting in our Q&A.
For this issue, I have done some research. In our official article, I find the same error code. It is suggested to try revoking and reassigning the app license in the following link:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/app-install-error-codes#ios-and-ipados-app-installation-errors
At the same time, the following blog may provide a solution. We can refer to it.
http://gerryhampsoncm.blogspot.com/2020/09/ios-vpp-app-installation-errors-with.html
Note: Non-Microsoft link, just for the reference.
Hope the above information will help.
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anonymous user I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.
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Hey there @Lu Dai-MSFT - Just to confirm, because it is not explicitly documented, when the documentation says to revoke the license, that means clicking the 'Revoke Licenses' button when looking at the device properties right:
But when it says to reassign the app license, what are we expected to do here?
If one doesn't remove the user/device from whatever groups the exiting assignments are targeting, and you click 'Revoke Licenses', does it actually do something?
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The second URL (Gerry Hampson blog) fixed the issue for us. Once the Licence type changed from User to Device in Intune > Apps > iOS > app > Assignments the apps installed fine.
@Kristof Kuderko Thanks for your update. I'm glad to see this issue has been solved. If there is any problem in the future, welcome to post in our Q&A.
Thanks and have a nice day. : )