Application once minimized can't maximized by tapping the touch screen in Shell Launcher mode.

Question

Hi there,

I've used shell launcher to create a Windows 10 Kiosk machine. I used an business application as the shell. Everything works fine except when I logout the machine through Teamviewer, the business application will minimized because it lost the focus(as i know). But the weired thing is when I tapped on the minimized shell application, the application won't maximized. But if I use the mouse and double click it, it can maximize. The only thing I can do is reboot but it will lose the user's current input data. Is there any setting I can do to solve this issue?

Answer 1

Hi,

Thank you for your posting!

Based on your descriptions, it seems that your issue is related to your Windows 10 Kiosk machine or shell application. I would like to ask you if you have updated your Windows or Windows 10 Kiosk machine or shell application before you encountered the issue. If so, try to undo the upgrading.

In addition, I suggest to contact your retailer for your issue, they may have more specific information about Windows 10 Kiosk machine.

Thank you for your time!

Best regards
Joann

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Answer 2

I don’t think contract the retail can be called a solution since they don’t know a thing.