Step by Step process for SCOM integration with SNOW

Question

Hello All,

i know SNOW Connector will does the job but i'm looking for the entire guideline so that i can make changes according to my requirements like i want integration but there shouldn't be any incident created unless i verify alert and then create incident with embedded task in SCOM alert view

if anyone had done this or have idea on this please help & advise

We have both SCOM 2019 version currently running

Thanks,
Yasar

Answer 1

Hi,

Please go through article below for more details:

https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/event-management/concept/c_EMAlert.html

Answer 2

i know there is documentation on SNOW but i need more simplified one as i need to present it to management people so that they can understand

Answer 3

There are out of the box solutions:

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/opslogix.opslogixservicenowscomincidentconnector?tab=Overview