KB500157 showing no status/not applicable for all computers

Justin Vaughn 41 Reputation points
2021-03-31T15:24:59.66+00:00

Hi all, we are having some problems with the KB500802/KB5000822 update which is affecting many people with Kyocera printers so I am trying to remedy that by deploying patch KB5001567. I tested it on my machine and it did fix the blue screen when I print to Kyocera printers. So I downloaded it from the Microsoft catalogue and imported it into our WSUS server, and approved it, but it is not making it out to client PC's for some reason. I approved it last week on our server. Last week WSUS was showing 44% not applicable and now it's showing 75% not applicable this week. All of our PC's are Windows 10 20H2 or 2004 and I downloaded and approved all of the KB5001567 for the correct architecture x64, x86, and ARM and they all show the same.

Is there something wrong with our servers or did I not follow the correct procedure? Or maybe there is a delay or something? How can I trouble shoot this?

I can see al of our client PC's in the WSUS console, and we re using a group policy setting to point the Windows 10 machines to our server and it's been working for basically everything else, untouched for a couple years now other than the Server Cleanup Wizard maintenance I do on the server to remove expired/unneeded files and such.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Justin Vaughn 41 Reputation points
    2021-03-31T15:30:20.087+00:00

    I just checked which classifications we are synchronizing and it appears that "updates" was NOT checked. Could this be the cause of my issues? I think KB500157 not a critical update or definition or feature pack, correct ?

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  2. Dave Patrick 426K Reputation points MVP
    2021-03-31T15:33:21.57+00:00

    I'd check the prerequisite SSU has been installed
    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4598481

    also note that KB5001567 has been (superseded) replaced.

    83411-image.png

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  3. Jenny Feng 14,146 Reputation points
    2021-04-01T03:21:40.303+00:00

    @Justin Vaughn
    Hi,
    What is your OS build?

    Microsoft released KB5001567 update to fix BSOD issue caused by update KB5000802. It now has released another out-of-band update KB5001649 to fix a new printing issue after installing both KB5001567 & KB5000802 updates.
    https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649&ranMID=24542&ranEAID=TnL5HPStwNw&ranSiteID=TnL5HPStwNw-o9VJkbYU1KHHTxWlp_qTvw&epi=TnL5HPStwNw-o9VJkbYU1KHHTxWlp_qTvw&irgwc=1&OCID=AID2000142_aff_7593_1243925&tduid=%28ir__gqpqobzuh0kfty9bkk0sohzz0e2xpeek1mrd6a6e00%29%287593%29%281243925%29%28TnL5HPStwNw-o9VJkbYU1KHHTxWlp_qTvw%29%28%29&irclickid=_gqpqobzuh0kfty9bkk0sohzz0e2xpeek1mrd6a6e00
    It is a cumulative update, so you do not need to apply any previous update before installing it.
    KB5001649 is cumulative and addresses both the issue above and the issue addressed in the March 15, 2021 out-of-band release for the APC_INDEX_MISMATCH error with a blue screen.

    Hope above information can help you.

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  4. Dave Patrick 426K Reputation points MVP
    2021-04-06T13:33:15.017+00:00

    Any progress or updates?

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