This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 55.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
I have an older HP G60 laptop. I don't use this often, but I have been using this recently. Just today I replaced the battery.
When I try to turn it on, it goes through a set up procedure- asks me to select privacy settings - and when I accept, it goes to another screen that says "Something Went Wrong".
The "try again" does not work as I just repeatedly go through the same process. I did a search online that recommended a total shut down, which I have done a few times and I get the same results.
So, I'm stuck. This laptop is useless right now as I cannot get past this point.
@PJ Jun
Hi,
Just checking in to see if the information provided was helpful.
If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.
@PJ Jun
Hi,
We have not get information from you for several days.
If the reply is useful for you, please accept as answer. It will be helpful to other members who have same questions.
If you have any other confuse, please reply to us directly.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Download Windows 10 ISO and create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.
@PJ Jun
Hi,
What's the detailed error message?
Did you get the error code?
BIOS > General > Boot Sequence > Boot List Options Then change mode to UEFI if it's on Legacy.. Or it could be the opposite. Of you pick the wrong one, it won't break the PC. It just simply won't boot.
If an HDD was loaded in Legacy mode, it won't boot with BIOS in UEFI mode, and vice-versa.
If you got SATA Operation, switch it to Raid Autodetect / ACHI. If by chance that doesn't work, try the option ending in "ATA."
Hope above information can help you.
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.