Office 2013 & 2019 not displaying graphics in Excel, PowerPoint, Word after upgrade from Windows 7 to Windows 10

SamDiz 21 Reputation points
2021-04-01T20:54:12.757+00:00

Upgraded Dell Precision Tower 7910/NVIDIA Quadro M5000 from Windows 7 to Windows 10. After upgrade, Office Apps do not display graphics. We have upgraded multiple machines, and this is the only one that has the issue.

Troubleshooting steps completed:

• Disabled Add-ins. Issue persists
• Updated Windows/Office. Issue persists
• Ran repair from Control Panel > Programs and Features. Issue persists
• Tried to open in Safe Mode, it open is a blank screen
• Tried Slide Reset made it worst. It was displaying the ribbon in the body
• Disabled graphics acceleration made it worst. All apps opened with a white screen. Unable to access anything
• Disabled the Slide Show hardware graphics acceleration. All apps opened with a white screen. Unable to access anything
• Installed the latest NVIDIA diver from the manufacturer's website. Issue persists
• Did a driver rollback, issue persists
• Ran Office scrubs multiple times to remove all Office and reinstalled. Graphics are still missing after Office install.
• Ran Microsoft Recovery Tool. Issue persists
• Updated all Dell drivers and bios. Issue persists.
• Ran Dell SupportAssist and installed all the suggested drivers. Issue persists
• Installed Office 2019, experiencing the same issue

Any suggestion to fix the graphic is greatly appreciated.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
891 questions
PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
220 questions
Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,638 questions
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Accepted answer
  1. Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor
    2021-04-02T07:20:10.393+00:00

    Hi @SamDiz ,
    It seems that you have tried many suggestions to help you troubleshoot this problem.
    In my opinion you can try to run uninstall support tool to help you completely uninstall Office and re-install Office application, please follow the option 2 to download the tool:
    https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    If this issue still existed, try to re-install Windows 10 and check the result.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  1. Stefan Blom 2,061 Reputation points MVP
    2021-04-02T16:59:27.803+00:00

    If you currently have 32 bit Office installed, try uninstalling it and replacing it with 64 bit Office.