Azure MFA issue at login.microsoftonline.com

David Lee 1 Reputation point
2020-06-10T14:02:10.247+00:00

Hi,

I have a user that is in an Azure domain and trying to use their Azure creds to sign in at http://login.microsoftonline.com/

It seems to get stuck at "Enter Code". "Please type in the code displayed on your authenticator app from your device".

In Azure I have activated MFA, reset the users MFA, proved it works with and without MFA at portal.office365.com but when sign into http://login.microsoftonline.com it asks for an extra MFA that I don't have... The microsoft account is definitely from Azure as I do a password reset and the new password works at http://login.microsoftonline.com.

Any ideas?

Thanks,

David

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. T. Kujala 8,686 Reputation points
    2020-06-10T14:20:23.167+00:00

    Have you done all the following methods provided by the link below?

    https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings

    • Require Re-register MFA
    • Revoke MFA Sessions
    • Delete user existing app passwords
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  2. Marilee Turscak-MSFT 33,211 Reputation points Microsoft Employee
    2020-06-10T20:37:11.737+00:00

    Please ask the user to reconfigure Microsoft Authenticator.

    If you are an admin for the directory you can also go to Azure Active Directory Admin Center > Users > select the user account > Authentication methods > Require Re-register MFA so that when the user signs in next time, they're requested to set up a new MFA authentication method.

    1 person found this answer helpful.