Where is my 12 month trial period?

Seitov Julian 1 Reputation point
2020-06-14T12:13:42.123+00:00

Good afternoon!Sry for my English. I'm a student. Half a year ago, I signed up for the Microsoft Azure platform where they gave me 12 months of free trial. Everything was wonderful, I deployed a training application and everything worked perfectly. 2 months ago, I decided to update my application by deleting the old one, and what I see: everything is deleted... How so? Maybe I thought a mistake, because there is still at least half a year of free subscription. I did everything on a new one, I published a training application. And a week ago, an statement comes to my mail:

Account information
Invoice number: G001465095
Billing period: May 1, 2020 - May 31, 2020
Billing date: June 9, 2020
Due date: July 9, 2020
Amount: 464,14 USD

What is this guys? Where is your 12 month trial period? How so !? I had to delete my account, I also wrote you an email 2 times. I just tested my training application , and i don't use all services! When you write that you give 12 months of a free period to EVERYBODY, and where is it!?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-06-14T12:22:00.1+00:00

    Sounds like you'll need to create a support ticket here to resolve this issue.

    https://azure.microsoft.com/en-us/support/create-ticket/

  2. Dave Patrick 426.1K Reputation points MVP
    2020-06-14T13:17:23.623+00:00

    Yes, sorry that's correct. You may need a paid plan in order to get support.

    https://azure.microsoft.com/en-us/support/faq/#support-overview

    Might try a new trial under a new account.

  3. olufemia-MSFT 2,861 Reputation points
    2020-06-23T01:36:49.237+00:00

    Hi SeitovJulian-1850 - if you need further help on this matter, send mail to Azcommunity@microsoft.com. Include your subscription ID and a link to this thread (for context) and we will gladly assist with connecting you with the Azure billing support team.

    Cheers.

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