This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 64%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Hi,
Don't know if this has been reported, but I'm using an external windows hello camera (built into a philips 499p monitor) on a Surface laptop 3 (has a built in windows hello camera)
Running 21H1 (19043.928). When the laptop screen is open Windows hello works perfectly through the external camera.
However, when the laptop lid is closed (set to do nothing in power settings) I cannot log in using the camera, clicking the hello icon at the login screen does nothing (no error messages)
Also with the lid closed, if I log in (using PIN etc) and go into Windows Hello settings, I can improve recognition which means the camera works with the lid closed, but will not allow logging in
Hope that makes sense, can anyone help?
Many thanks
Alan
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 62%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDZ%3C/text%3E%3C/svg%3E)
Hello @Alan Alden ,
Would you please tell me how things are going on your side. If you have any questions or concerns about the information I provided, please don't hesitate to let us know.
Thanks for your time and have a nice day!
Best Regards,
Daisy Zhou
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Hello @Alan Alden ,
I just want to confirm the current situations.
Please feel free to let us know if you need further assistance.
Best Regards,
Daisy Zhou
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
I'm seeing the exact same thing. Frustrating it is. I use my laptop in a "clamshell" mode when docked. It will not activate the external camera IR unless the screen is open.
I'm seeing the exact same thing. Frustrating it is. I use my laptop in a "clamshell" mode when docked. It will not activate the external camera IR unless the screen is open.
So... it's only taken me 4 months... but I've cracked it.
Simple registry change to fix
Browse to HKLM\System\CurrentControlSet\Control\Power
Then change the LidNotifyReliable from 1 to 0
Enjoy!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Nice one - that reg key sorted it for me using 21H2
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 98%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
This is awesome thanks.
I did this and its the only thing that fixes this issue for me, but every time I reboot it reverts back to 1.
Do you know if there is a way to make this change permanent?
This is awesome.
This is the only thing that works for my external camera for windows Hello.
But every time I reboot it reverts back to 1.
Do you know if there is a way to make this change permanent.
Only thing I can think is a group policy or something like that on your PC?
Has stayed on through multiple reboots on mine and a couple of other Surface Laptops we have here, sorry I can't be much more help on that one!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 39%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
I have the same issue as Jamie, a reboot resets the value to 1 and this is a personal computer
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 64%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Thanks, just did this on the W11 preview build and it's working!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 20%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Hello All, thank you for the Fix, It works like a charm.
The Only issue I have is; We are using Microsoft Intune and whenever I change the value for LidNotifyReliable to 1; Its reverts back.
We even deployed Power Settings using Intune under 'Configuration Profile' and it still doesn't make that registry permanent.
Would could be alternatives ?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 5%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E7%3C/text%3E%3C/svg%3E)
I suppose you could add the registry entry in... then take ownership with your admin account and change the permissions on the registry key to "Read-Only" for everyone. That should prevent intune from being able to modify it. It's a bush fix for sure... but it may do it.
Microsoft needs to fix this. This is their issue to resolve with a group policy setting.
Holy cow! Worked perfectly for me. Rebooted about a dozen times now and still working with notebook closed using either the Logitech Brio or the new Yealink camera which is half the price of the Brio but doesn't have a microphone built in.
NOTE: For me on my Surface Book 3 the registry setting was at Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Power
THANK YOU!!!
ps Why doesn't MS know this stuff???
I agree. MS should be all over this with a GPO. This worked great for me too.
So... it's only taken me 4 months... but I've cracked it.
Simple registry change to fix
Browse to HKLM\System\CurrentControlSet\Control\Power
Then change the LidNotifyReliable from 1 to 0
Enjoy!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 31%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
You're a rockstar. This worked for me on my Surface Book 3! Fairly embarrassing that Microsoft had no answer for this for months on end when it was so simple.
Thanks!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 54%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Yeah man, you rock! Quick question for those with clean installs, is it a 32 bit DWORD, or different kind of variable?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
I want you to know how much I appreciate your solution!! I upgraded to a new Surface laptop two months ago and I was so frustrated with this issue. I'm so glad and greatly appreciate you sharing your resolution!!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 1%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
this setting is no longer working for Win 11 22H2
it does work for Win 10 still
Hi,
Thanks for the response, unfortunately I do not get this option in properties within device manager
Many thanks
Alan
Hello @Alan Alden ,
Thank you for your update.
Please check can you use this external camera on other windows 10 with different operation system? If so, can you find the option "Allow the computer to turn off this device to save power" and configure it?
Best Regards,
Daisy Zhou
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 5%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
I have the exact same issue with my surface laptop 3 and Lenovo 500 IR camera. I have waited for 21H1 which has this new feature to support external camera for Windows Hello, but after install this build, nothing changed.
It works when I open the lid, not when it closed.
So what is this new feature exactly if not this to use external camera for windows hello?
I also does not have the sleep option in device manager for cameras...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 50%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
When 21H1 was first installed (about 2 weeks ago) this new feature worked great. Every time, without fail. SB2 lid closed and my external LogiTech Brio unlocked my PC. It lasted for about 1 week and then stopped working. It reverted back to what it did before 21H1 (only works with the lid open)
My camera continues to work perfectly for TEAMS and ZOOM.
This is NOT what Microsoft advertised in this release.
I own a Surface Book 3 and am having the same issue, I can only use my Logitech Brio with Windows Hello if my laptop is open. I'm not sure if this is an example of a complete misunderstanding of a use case, or a glaring oversight of Surface users. I'm not walking around with a Logitech Brio and a USB cable using an external IR camera at the coffee shop with my laptop open. If I need to use an external camera it's almost certainly because I'm docked at home, and if I'm docked, the laptop is closed!!!
C'mon Microsoft. You made an "update" that is completely useless for every single docked Surface owner. The Surface Book is a premium product and I certainly paid a PREMIUM price for it. Please fix this and do it properly, NOW!