MECM and WSUS not getting Office 2019 C2R (Office 365) updates

Morrissey, Evan 301 Reputation points
2021-05-13T16:13:28.987+00:00

This worked for quite a while with no issues... but I just discovered that my MECM hasn't had any updates for Office 2019 or 365 since approximately December (most of my devices have Office build 10369.20032 is the only way I could figure that out).

The strange part is that I can't find anything being blocked, and there are no errors showing in WSUS or its logs...

As a test I completely opened the internet to my MECM/WSUS server, and it found a "Microsoft 365 Apps Update - Current Channel (Preview) Version 2105 (Build 14026.20164)" update, but nothing else. Still no errors in any logs that I can find or anything showing blocked, denied, failed, incomplete or otherwise in my firewall.

Did something change? I don't see any new Product or Category for WSUS, but I also can't find any reason that these updates are not coming down anymore!

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  1. Morrissey, Evan 301 Reputation points
    2021-05-14T13:29:58.68+00:00

    Well it was working before, so the configuration in SCCM and WSUS are both correct. In fact I just went to get screenshots to show this, when I found that last night it synced the updates that it had been missing for months...

    My only guess is that it was being blocked by the firewall, but I don't understand why there was no log of that failure either in the firewall or on the server

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  1. Amandayou-MSFT 11,046 Reputation points
    2021-05-14T06:30:39.73+00:00

    Hi @Morrissey, Evan ,

    I test it in my environment, select the Products office 365 client and Classification Updates, click the tab of Synchronize software updates, and then the synchronized record is shown in the Wsyncmgr.log, which located in Program Files\Microsoft Configuration Manager\Logs. Here is the screenshot:

    96627-514.png

    Besides, I check it on the side of WSUS, the record we could see in the screenshot.
    Please note: If the environment is SCCM, we should notice the configuration of SUP, not WSUS.

    96644-5144.png

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