Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,454 questions
AZURE SCIM failing - brownfield scenarios failing to update user
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GT
1
Reputation point
what's happening here is that Azure is still "anchored" to this account (U0K609FL2) which currently has this email: username123 _donotuse@keyman .com and username is username123_donotuse
Every update is failing because the desired username username123 is occupied by the actual account (U01BPMR9FK7).
In order to re-anchor this correctly you will need to use the Azure Graph API to re-start the provisioning cycle/synchronization.
support says i need to re-anchor SCIM USER - using the Azure Graph API to re-start the provisioning cycle/synchronization.
i am matching on UPN and Username.
cant have any outages.
{count} votes
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JamesTran-MSFT 36,366 Reputation points Microsoft Employee2021-05-24T19:16:12.883+00:00 @GT
Thank you for your post and I apologize for the delayed response!I just wanted to check in since it's been a while and see if you were able to resolve this issue? If you're still having issues would you be able to share the support request number you're working on so I can gain a better understanding of your issue.
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue. -
GT 1 Reputation point
2021-05-24T19:17:59+00:00 i have not opened a support request yet. i was hoping to get an answer here instead of opening one via azure.
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JamesTran-MSFT 36,366 Reputation points Microsoft Employee
2021-05-24T21:57:40.867+00:00 @GT
Thank you for the quick follow up on this!Are you receiving any specific error messages or following any documentation when it comes to updating your user? Additionally, can you share some screenshots of what you're seeing so I can gain a better understanding of your issue?
Any additional information would be greatly appreciated.
Thank you for your time and patience throughout this issue. -
GT 1 Reputation point
2021-05-25T12:27:45.6+00:00 yes i can share screen shots, can i pm you, they have PIDs in them. like email and phone etc.
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GT 1 Reputation point
2021-05-25T19:28:15.847+00:00 i sent you the photos via email
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JamesTran-MSFT 36,366 Reputation points Microsoft Employee
2021-05-25T20:14:03.587+00:00 @GT
Thank you for the email!I went ahead and enabled a one-time free technical support request for your subscription so you can work with our support engineers to get this issue resolved.
Thank you for your time and patience throughout this issue.
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