Azure CDN endpoint stuck on "Pending domain validation approval"

Staroad -Jeffrey 31

Hi
I have two CDN custom domain that has been unable to validate for the past 1-2 weeks. My other custom domains successfully validated within an hour or so, but this one never progresses. I tried deleting the custom domain after a week and re-adding it, but that hasn't helped. I added the cdnverify CNAME records in advance like I did for my other custom domains, and this domain doesn't have email set up on it so there was no validation request. It's not clear to me why the process has stalled. Is there any way to investigate why it's taking so long?

Lagen, Robby 1 Reputation point

2020-07-10T13:54:40.567+00:00

We are also running into the same issue, both on a CDN resource and Front Door resource.
We have other environments with both of these resources working, however the resources created in the past 1-2 weeks have not been automatically validating.
Hopefully someone can give some guidance on why this may be happening.

2 answers

Ryan Hill 25,476 Reputation points Microsoft Employee

2021-03-22T15:04:59.023+00:00
For those that are experiencing this [similar] issue, CDN managed certificates are not provided for APEX/root level domains. You will have to use your own certificate brought from a CAA to enable HTTPS. See the follow docs for reference:

https://learn.microsoft.com/en-us/azure/cdn/cdn-custom-ssl?tabs=option-2-enable-https-with-your-own-certificate

https://learn.microsoft.com/en-us/azure/cdn/cdn-troubleshoot-allowed-ca

Regards,
Ryan
Please sign in to rate this answer.

1 person found this answer helpful.

0 comments No comments
Sign in to comment
TravisCragg-MSFT 5,676 Reputation points Microsoft Employee

2020-08-01T01:56:21.843+00:00

There are known issues with domain validation, particularly with Azure CDN. If your domain is not validating in a reasonable amount of time (more than 2 days), your best bet is to open a support request to investigate further on why it is not validating.

Update: If you are facing this issue, we kindly request you to create a new question on this forum. Thank you!
Please sign in to rate this answer.
CyberArray 1 Reputation point

2020-08-13T13:29:01.857+00:00

Email sent.

James Edwards 1 Reputation point

2020-08-27T21:45:28.11+00:00

I am having this same issue, and have sent an email to the address listed. Looking forward to getting it resolved!

PS 1 Reputation point

2020-10-01T12:03:58.337+00:00

Hi,

I have the same issue. I sent an email to the address above. Thanks.

Ross Manning 1 Reputation point

2020-11-18T05:51:53.87+00:00

I have the same issue. After waiting 2 days, no email was received, and no the status was still saying pending validation. (Yes - all the email addresses such as webmaster@mydomain.com, postmaster@mydomain.com, administrator@mydomain.com etc get delivered to my mailbox, and noting was in quarantine or in junk folders).

I have deleted the custom domain & now waiting the 8 hrs for it to clean up prior requests, then I will try again.

I am attempting to add the root domain as a custom domain (i.e. mydomain.com) and have thus used the cdnverify process, as it is not possible to create a CNAME record for the root of a domain. A CNAME record exists for cdnverify.mydomain.com and points to cdnverify.mydomainwebsite.azureedge.net (mydomainwebsite.azureedge.net being the CDN endpoint hostname)
There is no ANAME record in DNS as yet (I will create this once the custom domain process has completed).

Ross Manning 1 Reputation point

2020-11-20T00:20:24.207+00:00

I have re-created the custom domain name & waited over 24 hrs - the same problem occurs.
I have sent an email to

It seems this is a common problem - it would be good if someone from MS would post details in one of the forums on how to avoid it.

Ross Manning 1 Reputation point

2020-11-20T23:33:20.14+00:00

The emails arrived overnight - I assume that this was due to intervention by the MS team, that was triggered by the email I sent. I have authorised the approval request from the link in the email, and now waiting for the process to move through the next stages.

It would be very useful to understand the cause of this issue and how to avoid it in future, particularly because this is an issue that has the potential to occur when providing Azure configuration services to our customers.

If this is a bug in the Azure process, it would be good to know that this is the case, what scenarios cause it to occur & what the likely timeframe is for it to be rectified.

Ross Manning 1 Reputation point

2020-11-21T01:08:27.54+00:00

Process has now completed and the root domain functions as expected via CDN.

I would still like to know (and I am sure that others would as well!!) why this process fails, and how to avoid such failures.

Kumiko Moroi 26 Reputation points

2021-02-06T23:38:51.603+00:00

@TravisCragg-MSFT I have a same issue and sent an email. I would keen to know what is the root causes and if there is a way to self fix?

Rex Arnott 1 Reputation point

2021-02-08T23:13:11.4+00:00

Experiencing the same issue - email sent.

Cub Admin 1 Reputation point

2021-02-17T21:47:42.337+00:00

Waited the reasonable amount of time then sent the email!

David Aguilera 1 Reputation point

2021-02-18T22:37:36.82+00:00

We've had this issue for a couple days now, emailing you! thanks

Jesus Fernandez 1 Reputation point

2021-04-28T10:21:00.573+00:00

Hi,

Email sent Monday 26th.

Thanks!

Kelvin 1 Reputation point

2021-06-07T21:50:03.537+00:00

Hello,

I'm experiencing the same issue – our domain has not been validated and has been stuck in "Pending domain validation approval" for at least three days. I've sent an email to the address above as you suggested.

Thanks,

Kelvin

Lanka Travel Vlog 96 Reputation points

2021-06-10T15:09:33.107+00:00

Hello,

I'm experiencing the same issue and sent an email with details.

Thank you!

zdianj 1 Reputation point

2021-09-07T14:57:13.453+00:00

email sent.

Seiji Morita 1 Reputation point

2021-09-29T00:30:23.873+00:00

email sent.

Josh Yates 1 Reputation point

2021-10-08T09:41:51.07+00:00

Hi Travis, I have sent you and email this morning. I do not have a subscription plan for support ticket assistance.
Thank you for your assistance to the community.
Josh

Josh Yates 1 Reputation point

2021-10-08T09:42:24.017+00:00

Did Travis reply to your email?

Thomas Dedek 1 Reputation point

2022-01-11T08:30:38.67+00:00

Hi,

I'm experiencing the same issue and sent an email with details.

Thanks in advance!

Anonymous

2022-04-02T15:05:00.777+00:00

I'm having the same issue , Sent an email with details. Thanks.

Nevyana Vasileva 1 Reputation point

2022-05-19T17:00:30.7+00:00

Hello,
I've sent 2 emails,
and still don't have an answer.
I do not have a subscription plan for support ticket assistance.

I'm stuck in this situation for a month and a half.
What else I can do?

Thank you in advance!

Christian Kapplmüller 1 Reputation point

2022-06-03T05:56:25.793+00:00

Email sent.

Anonymous

2022-06-03T13:29:34.827+00:00

I got around this issue (kinda) . one issue is that I was trying to use a hostname without a prefix . Something like example.com instead of www.example.con . I ended up just removing all the custom domains and trying again with the correct domain and it ended up working. Your best bet is to remove custom domains and or resources and start over...

AjayPatel-7048 1 Reputation point

2022-06-08T07:28:48.243+00:00

I have re-verified the custom domain name, but the same problem occurs.
I have sent an email to azcommunity@microsoft.com

Andi Muka 1 Reputation point

2022-06-20T07:58:49.173+00:00

We are also facing the same issue.
Email sent.

Data Lab 20 Reputation points

2023-05-25T14:12:27.05+00:00

I have the same issue and I have dropped an email with the details, could someone MS please help on this?

Jan Fredrik Løvik 20 Reputation points

2023-07-14T10:35:42.09+00:00

Email sent !
Sign in to comment