Windows Essentials 2016 Dashboard stop password sync with Office365/Azure Active Directory

Frank 6 Reputation points
2021-07-08T08:55:42.207+00:00

Hello,

I have already asked my question here

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_password-mso_o365b/windows-essentials-2016-dashboard-stop-password/965651d4-2e8e-4c5e-a1d4-3cbac13c66a5?messageId=aa135e9e-428f-42e8-a84c-b0ea6a472173

(please read whole current thread there)

and was referred to this forum, as the problem is probably related to Windows Essential Server or Azure AD.

My WSE 2016 has suddenly stopped password synchronisation with Office 365. Office 365 and Azure Active Directory are integrated in the dashboard.

The following behaviour:

In the Dashboard -> Office 365 -> Change Administrator Password is supposedly executed successfully with any password (even the correct one). However, the event viewer shows the error PCNSSVC 6036 - No connection could be established because the target computer refuses the connection. ESSENTIALS_PWD_SYNC_GEOCENTRAL 0x000006BA - The RPC server is not available.

In the dashboard, all data on subscriptions, domains, mailboxes from Exchange Online are listed under Office 365. The distribution groups are visible under Users -> Distribution Groups.

In the Dashboard -> User - > Change User Password results in the error in the file SharedServiceHost-EmailProviderServiceConfig.log

[9312] 210630.172727.0800: PasswordChangeRepository: User name with SID S-1-5-21-34824797-2272319941-1929610800-1129 has been changed from domain\surname.name to surname.name

[12812] 210630.172727.1250: O365ManagementProvider(IO365Callback): ChangePassword:bdcbd278-2186-4296-93-ea520436de starts

[12812] 210630.172727.4123: GraphAdapter: Failed to call Graph service with status code 404 and error: {"error":{"code":"ResourceNotFound","message":"Invalid version: v2","innerError":{"date":"2021-06-30T15:27:27","request-id":"41ad162f-b06b-4dd8-a78d-50bf776c1905","client-request-id":"41ad162f-b06b-4dd8-a78d-50bf776c1905"}}}

[12812] 210630.172727.4123: O365ManagementProvider(IO365Callback): ChangePassword:bdcbd278-2186-4296-93-ea520436de failed due to O365ConfigurationFault = Unexpected

Microsoft.WindowsServerSolutions.O365Integration.O365ConfigureException: Failed to call Graph service with status code 404 and error: {"error":{"code":"ResourceNotFound","message":"Invalid version: v2","innerError":{"date":"2021-06-30T15:27:27","request-id":"41ad162f-b06b-4dd8-a78d-50bf776c1905","client-request-id":"41ad162f-b06b-4dd8-a78d-50bf776c1905"}}}

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.DefaultHandleGraphServiceError(Int32 statusCode, GraphServiceError error, Int32 retryTimes, Action`2 errorHandler)

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.<>c__DisplayClass60_1`1.<InvokeWebServiceWithRetry>b__1(Int32 statusCode, GraphServiceError error)

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.HandleGraphServiceExceptionTResult

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.InvokeWebServiceWithRetryTResponse

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagementCore.ChangePassword(String localUserName, String password)

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagementProvider.<>c__DisplayClass30_0.<ChangePassword>b__0()

bei Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderBase1.InvokeOperation[TResult](String operationName, Func1 func)

[12812] 210630.172727.4403: O365Manager: TResult : Boolean, args : Microsoft.WindowsServerSolutions.Common.ProviderFramework.OperationInvokeEventArgs`1[System.Boolean]

[12812] 210630.172727.4413: O365Manager: actualArgs : Microsoft.WindowsServerSolutions.Common.ProviderFramework.OperationInvokeEventArgs`1[System.Boolean]

[9312] 210630.172727.4453: O365ManagerPasswordSyncWrapper: Failed due to OperationInvokeException:Microsoft.WindowsServerSolutions.Common.ProviderFramework.OperationInvokeException: Failed to invoke <ChangePassword>b__0 ---> Microsoft.WindowsServerSolutions.O365Integration.O365ConfigureException: Failed to call Graph service with status code 404 and error: {"error":{"code":"ResourceNotFound","message":"Invalid version: v2","innerError":{"date":"2021-06-30T15:27:27","request-id":"41ad162f-b06b-4dd8-a78d-50bf776c1905","client-request-id":"41ad162f-b06b-4dd8-a78d-50bf776c1905"}}}

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.DefaultHandleGraphServiceError(Int32 statusCode, GraphServiceError error, Int32 retryTimes, Action`2 errorHandler)

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.<>c__DisplayClass60_1`1.<InvokeWebServiceWithRetry>b__1(Int32 statusCode, GraphServiceError error)

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.HandleGraphServiceExceptionTResult

bei Microsoft.WindowsServerSolutions.O365Integration.GraphAdapter.InvokeWebServiceWithRetryTResponse

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagementCore.ChangePassword(String localUserName, String password)

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagementProvider.<>c__DisplayClass30_0.<ChangePassword>b__0()

bei Microsoft.WindowsServerSolutions.Common.ProviderFramework.ProviderBase1.InvokeOperation[TResult](String operationName, Func1 func)

--- Ende der internen Ausnahmestapelüberwachung ---

bei Microsoft.WindowsServerSolutions.Common.ProviderFramework.ObjectModelBaseExtended1.SyncWrapper[T](Action1 act)

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagerPasswordSyncWrapper.<>c__DisplayClass18_0.<ChangePassword>b__0()

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagerPasswordSyncWrapper.CallWrapperT

[9312] 210630.172727.4493: PasswordSyncManagementCore: Password Sync Configuration Issue: PwdSyncConfigurationFault = LocalProviderIssue

Microsoft.WindowsServerSolutions.PasswordSync.PwdSyncConfigurationException: Failed to invoke <ChangePassword>b__0

bei Microsoft.WindowsServerSolutions.O365Integration.O365ManagerPasswordSyncWrapper.CallWrapperT

bei Microsoft.WindowsServerSolutions.PasswordSync.PasswordSyncManagementCore.SyncPassword(Object state)

[9312] 210630.172727.4503: PasswordSyncManagementCore: Neither O365 nor HES are running

In the dashboard -> Startpage -> status monitoring, a critical error is displayed. "The password for the following accounts cannot be reset by the Windows Server Essentials service ... Listing of accounts.

Solution: Make sure the server is connected to the Internet.

I have not switched to MFA, Server is rebooted, PasswordChangeNotificationService is running.

Any help is appreciated!

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10 answers

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  1. JiayaoZhu 3,911 Reputation points
    2021-07-09T09:29:08.663+00:00

    Hi,

    Thanks for posting on our forum!

    Based on your log information, your issue does has something to do with Azure AD and Essential. However, analyzing log information is beyond our forum's scope. The supporter should have suggested you to open a case with our senior supporter at the first hand.

    For one thing, Microsoft Customer Support and Services can offer you real-time service and more in-depth investigation. In our forum, I can read some logs for you, but this could be really time-consuming and I just do a general interpretation. If your issue turns out to be more complex and needs further researching, at that time, I still have to suggest you to open a case.

    For another, posting your personal log information on our forum may be unsafe since our forum is open to the public, which means everyone can access to your private information. When you open a case, your information will be severely protected by our engineers and after your case is completed, your log information will be erased from our record permenantly.

    In addition, if the issue has been proved as system flaw, the consulting fee would be refund. You may find phone number for your region accordingly from the link below.
    Global Customer Service phone numbers:
    https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

    Thanks for your support and understanding!

    BR,
    Joan

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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    1 person found this answer helpful.
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  2. Greg Zartman 26 Reputation points
    2021-07-09T17:35:05.943+00:00

    I am having the exact same problem as the OP.

    1 person found this answer helpful.
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  3. Alex_R 6 Reputation points
    2021-07-09T18:07:00.313+00:00

    Same issue. Might just upgrade to 2019 and call it a day.

    1 person found this answer helpful.
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  4. Sam C 11 Reputation points
    2021-07-09T19:33:55.137+00:00

    Same issue as OP. I'm using Server 2019 with the Essentials Role reinstalled using the OfficeMaven product.

    1 person found this answer helpful.
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  5. Julian Bölting 6 Reputation points
    2021-07-09T20:43:19.113+00:00

    same issue here with 3 Server...
    I've been looking for the fault for 2 days

    1 person found this answer helpful.
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