DPM 2019 failed - but all seems OK

Pompy George 136

Morning all.

DPM 2019 on Win 2016 - strangly stopped working. It has been working for months.
I noticed no errors in Monitor - which never happens - which was odd

All jobs reporting as running, but if I try a restore via recovery no recovery point are listed.
Server rebooted, SQL reports as running. Manual backups work fine

Odd. Any ideas ?

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,671 Reputation points Microsoft Vendor

2021-07-20T09:49:45.397+00:00

Hi @Pompy George

Have you checked if the answer helps? Do you have any further question?

If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

2 answers

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,671 Reputation points Microsoft Vendor

2021-07-16T02:16:03.36+00:00
Hi,

I am not specialist of DPM, but I have done some researches and found some similar threads.

I summarized some troubleshooting steps that you could have a try. Please kindly help to check if they are helpful.

Try to create a recovery point manually and see if that will fail or not. If it fails, check the error message.

Check if the SQL server agent is started or not. (open SQL Server Management Studio > connect to the SQL instance used for the DPMDB database >Check SQL Server Agent)

If the SQL server agent is started, please check the Jobs status (Expand SQL Server Agent > Expand Jobs)

For your reference:
DPM Missing Recovery Points but no Alert?
DPM 2010 Scheduled Jobs Disappear rather than Run
https://charbelnemnom.com/how-to-solve-dpm-scheduled-backup-recovery-point-jobs-sysctr-scdpm-dpm/

Thanks,

If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.
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Pompy George 136 Reputation points

2021-07-22T11:15:10.217+00:00

Hi There,

I tried the Charbel link, nice
article but the agents etc were fine.

A manual recovery point works fine

Cheers,
PG

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,671 Reputation points Microsoft Vendor

2021-07-23T01:07:35.387+00:00

Hi @Pompy George
Glad to know recovery point works.

If there is no further question, could you please help to click "Accept Answer" and upvote the answer, which will be much appreciated and encouraged.

Thanks a lot.

Pompy George 136 Reputation points

2021-07-23T10:26:02.423+00:00

Only manual recovery points work... Scheduled do not

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,671 Reputation points Microsoft Vendor

2021-07-26T08:24:32.373+00:00

Hi,

You might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Pompy George 136 Reputation points

2021-08-02T06:07:31.597+00:00

Ouch that is expensive.. :-(
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Pompy George 136 Reputation points

2021-08-02T06:09:48.047+00:00

Hey @Leon Laude any ideas ? How do I tag these posts as DPM ??
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Leon Laude 85,651 Reputation points

2021-08-02T06:44:47.443+00:00

As there is no tags available for DPM, use the azure-backup one which is the closest, I have notified Microsoft about the missing DPM tag.

If your environment meets all the prerequisites (just to ensure that you are not running an unsupported environment), you should start by looking in the DPM logs, in your case it might be worth creating a support request directly to Microsoft.

DPM Server logs:

%ProgramFiles%\Microsoft System Center\DPM\DPM\Temp**MSDPMCurr.errlog**

Pompy George 136 Reputation points

2021-08-02T07:03:18.333+00:00

@Leon Laude OK thanks Will do
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