Cannot add additional Outlook profile

Paulina Bojarska 11 Reputation points
2020-07-15T11:37:23.907+00:00

Hi there, I'm a Office 365 admin. I would like to archive user's/leaver's inbox, I have done this in the past by addidng leaver's profile to my Outlook, logging in as this user and exporting pst file. I have recently check and now this option is no longer available. It looks like I'm not able to add additional user to my Outlook (installed on machine) While attempting to add the leaver'profile I keep receiving the error : "Something went wrong"12565-error.png

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,885 questions
0 comments

13 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Andy David 701 Reputation points
    2020-07-15T11:41:39.867+00:00

    Are you giving yourself full mailbox access? If so, auto-mapping should take care of that and in 30-60 minutes, you should see the other mailbox in your Outlook profile view automatically and you can export to a pst from there.

    1 person found this answer helpful.
    0 comments
  2. Paulina Bojarska 11 Reputation points
    2020-07-15T11:46:41.163+00:00

    What do you mean by full mailbox access ?

    1 person found this answer helpful.
    0 comments
  3. Andy David 701 Reputation points
    2020-07-15T16:03:48.613+00:00

    The client protocols could be disabled. The license could have been removed. Could be number of things.
    Since you have the user name and password, open a private/incognito browser session and access the account via OutLook Web App and verify you can even access the mailbox that way. I would still argue that simply giving yourself full mailbox access is much simplier, however try that and see if you can access it.

    https://outlook.office.com/

    If you can, then check the ensure that MAPI is enabled for that mailbox with get-casmailbox <user>. The basic output should show if MAPI is enabled.

    P.S. For what's it worth: There is a current Portal advisory for some users:
    https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

    Incident information
    Title: Users experiencing Outlook connection issues and crashes
    ID: EX218604
    Status
    Investigating
    Details
    Title: Users experiencing Outlook connection issues and crashes
    User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
    Current status: We're investigating a potential issue in which users may experience crashes or may be unable to access Exchange Online via Outlook. We'll provide an update in 30 minutes.

    1 person found this answer helpful.
    0 comments
  4. Andy David 701 Reputation points
    2020-07-15T11:58:17.273+00:00

    You can use Powershell or EAC:
    https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-permissions-for-recipients

    Add-MailboxPermission -Identity <Leaver> -User <YourAccount> -AccessRights FullAccess

    0 comments
  5. Paulina Bojarska 11 Reputation points
    2020-07-15T11:58:24.617+00:00

    Delegate access to the leaver's account ?