Azure Guest User Invitation Acceptance Issue - Invitation Redemption Failed

Huy Nguyen 51 Reputation points
2020-01-08T19:55:08.95+00:00

Hi all,

We have an issue with this one guest user account -- when the user attempts to accept the invitation, it says "Invitation Redemption Failed."

We have reinvited this account many times.

Any help would be greatly appreciated.

Thanks,
HN

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. FrankHu-MSFT 976 Reputation points
    2020-01-10T19:45:03.02+00:00

    Usually this will happen when :

    1. The user is not present in the cloud in the organization, Whoever is invited should contact their administrator to sync their identity to cloud after that they should be able to accept the invitation.
      If the user already exist on On-prem environment, what the administrator can do is include this user in the sync scope to export this user to Cloud Azure AD. Solution based in article: https://learn.microsoft.com/en-us/azure/active-directory/b2b/troubleshoot
    2. Their email addresses exist under different accounts in a pre-existing Azure AD tenant
    3. The account does not exist, but they do have a tenant already in Azure AD, so he is unable to create a MS account using the same email address

    Please let us know if this resolves your issue, if not you'll need to provide quite a bit more detail surrounding your environment and the invitee's environment. You may need to file a support ticket for further troubleshooting

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  2. Tejus Wadbudhe 1 Reputation point
    2020-03-18T10:26:37.797+00:00

    I used to get this error in Chrome. Try Edge or Internet Explorer.

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