Intune App Protection Policy

Nigel Ward 1 Reputation point
2021-10-24T18:01:48.29+00:00

User with Outlook installed trying to open an Excel attachment in Office. Preview works OK in Outlook. Excel docs in Office app can be opened. Excel cannot open the Outlook attachment.

App protection policy has been assigned but still no success.

Message

'This data is protected by your organization. Your account is not currently managed by Microsoft Intune in this app.'

App reporting shows no delivered Office policies

'Not checked in. On next sync, this app will receive one or more of policies: Test based on the management level'

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Lu Dai-MSFT 28,341 Reputation points
    2021-10-25T02:59:52.613+00:00

    @NigelWard-7634 Thanks for posting in our Q&A.

    To clarify this issue, we appreciate your help to collect some information:

    1. Which device did you deploy App protection policy to? Windows, iOS or Android?
    2. Please show the screen shots of the App protection policy settings, included the protected apps and the detailed settings. Make sure that Excel and Outlook are protected apps.
    3. Please make sure the sign in user is the user in the app protection policy's assignment user group.
    4. For "not checked in" status, please refer to the following article:
      https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-protection-policy-deployment#scenario-policy-changes-are-not-working

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Nigel Ward 1 Reputation point
    2021-10-26T12:00:31.413+00:00

    143846-intune-app-protection-microsoft-endpoint-manager-a.pdf1.Which device did you deploy App protection policy to? iOS
    2.Please show the screen shots of the App protection policy settings, included the protected apps and the detailed settings. Make sure that Excel and Outlook are protected apps.

    (See attached)

    3.Please make sure the sign in user is the user in the app protection policy's assignment user group. Confirmed
    4.For "not checked in" status, please refer to the following article: **Will check this out but adding Microsoft Office as a separate app overcomes the checked in error but does not complete on next sync.

    143776-image.png

  3. Lu Dai-MSFT 28,341 Reputation points
    2021-10-27T07:36:04.26+00:00

    @NigelWard-7634 Thanks for your update. Based on my understanding, it isn't needed to install another office app including Excel.

    I have done the test in my lab. I add Outlook and Excel as the managed apps and assign the app protection policy to my user.
    144056-image.png

    144066-image.png

    When the apps checked in and got the policy successfully, I tried to use Excel to open the .xlsx attachment in Outlook. Excel opened it successfully. I will share you some picture in my test.
    144145-image.png

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    144114-image.png

    Hope it will give you some ideas.