App Crash Exception code - 0xc00000fd Faulting module - clr.dll

Question

Hello Microsoft Community

We have a Web Service that runs in the background and there comes an error at only one customer. We cannot reproduce the error on our side.

.Net Framework installed at Server - 4.7.2

App .Net Framework - 4.7.2 and 4.6.1 (tested with both Versions)

Error Report.wer :

Version=1

EventType=APPCRASH

EventTime=132791039697132729

ReportType=2

Consent=1

UploadTime=132791039721763833

ReportStatus=268435456

ReportIdentifier=0201483e-d3fa-4b05-be86-ae3e7fba425c

IntegratorReportIdentifier=3ad98f24-d2d9-461e-962f-2b81f60642c1

Wow64Host=34404

NsAppName=gecowebnet.exe

OriginalFilename=gecowebnet.exe

AppSessionGuid=00002828-0000-0049-dfef-e2fefec3d701

TargetAppId=W:00002c3be8118a47e0bb0959add85166c3ea00000904!000038897489568a2199725b6c63a2b3828cfa93779d!gecowebnet.exe

TargetAppVer=2021//10//14:08:25:59!0!gecowebnet.exe

BootId=4294967295

TargetAsId=6949

IsFatal=1

EtwNonCollectReason=1

Response.BucketId=15b21086e36830223f78de67d3ba874e

Response.BucketTable=4

Response.LegacyBucketId=2267806949896259406

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=gecowebnet.exe

Sig[1].Name=Application Version

Sig[1].Value=7.1.2.0

Sig[2].Name=Application Timestamp

Sig[2].Value=6167e997

Sig[3].Name=Fault Module Name

Sig[3].Value=clr.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=4.7.3860.0

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=6109bac0

Sig[6].Name=Exception Code

Sig[6].Value=c00000fd

Sig[7].Name=Exception Offset

Sig[7].Value=000000000007d9cc

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.17763.2.0.0.400.8

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1031

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=49cf

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=49cf1e6f2a6be412dcda3e05fdc203da

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=d4cf

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=d4cff8575a38be16c3db51cefe41300d

UI[2]=C:\geconet\gecowebnet.exe

UI[5]=Check online for a solution (recommended)

UI[6]=Check for a solution later (recommended)

UI[7]=Close

UI[8]=gecowebnet stopped working and was closed

UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

UI[10]=&Close

LoadedModule[0]=C:\geconet\gecowebnet.exe

LoadedModule[1]=C:\Windows\SYSTEM32 tdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\Windows\System32\KERNEL32.dll

LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[5]=C:\Windows\System32\ADVAPI32.dll

LoadedModule[6]=C:\Windows\System32\msvcrt.dll

LoadedModule[7]=C:\Windows\System32\sechost.dll

LoadedModule[8]=C:\Windows\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[10]=C:\Windows\System32\SHLWAPI.dll

LoadedModule[11]=C:\Windows\System32\combase.dll

LoadedModule[12]=C:\Windows\System32\ucrtbase.dll

LoadedModule[13]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\Windows\System32\GDI32.dll

LoadedModule[15]=C:\Windows\System32\gdi32full.dll

LoadedModule[16]=C:\Windows\System32\msvcp_win.dll

LoadedModule[17]=C:\Windows\System32\USER32.dll

LoadedModule[18]=C:\Windows\System32\win32u.dll

LoadedModule[19]=C:\Windows\System32\kernel.appcore.dll

LoadedModule[20]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[21]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[22]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

LoadedModule[23]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\f5d4f7717534b21eb7e115e2f48bdd87\mscorlib.ni.dll

LoadedModule[24]=C:\Windows\System32\ole32.dll

LoadedModule[25]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[26]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\e243d07e9a284564327c861a68fe4469\System.ni.dll

LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\d1593d8cb665ed6918b1b3ff36460395\System.ServiceProcess.ni.dll

LoadedModule[28]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\1afbdd99b9e4c2488f3e3b4262830a95\System.Core.ni.dll

LoadedModule[29]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servf73e6522#\91308f423d7d7a294dd3253d941416c7\System.ServiceModel.Web.ni.dll

LoadedModule[30]=C:\Windows\System32\CRYPTSP.dll

LoadedModule[31]=C:\Windows\system32 saenh.dll

LoadedModule[32]=C:\Windows\System32\bcrypt.dll

LoadedModule[33]=C:\Windows\SYSTEM32\CRYPTBASE.dll

LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\e6387ea1372a85dfb7a1f04e29f5f62f\System.ServiceModel.ni.dll

LoadedModule[35]=C:\Windows\System32\shell32.dll

LoadedModule[36]=C:\Windows\System32\cfgmgr32.dll

LoadedModule[37]=C:\Windows\System32\shcore.dll

LoadedModule[38]=C:\Windows\System32\windows.storage.dll

LoadedModule[39]=C:\Windows\System32\profapi.dll

LoadedModule[40]=C:\Windows\System32\powrprof.dll

LoadedModule[41]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data\a077d1ab6df0d92e13acf33e7cbe5ed9\System.Data.ni.dll

LoadedModule[42]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

LoadedModule[43]=C:\Windows\System32\WS2_32.dll

LoadedModule[44]=C:\Windows\System32\CRYPT32.dll

LoadedModule[45]=C:\Windows\System32\MSASN1.dll

LoadedModule[46]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[47]=C:\Windows\SYSTEM32\SspiCli.dll

LoadedModule[48]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\1e16d9f81f5aabce82302b249e91ffa3\System.Configuration.ni.dll

LoadedModule[49]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\5acbed99ccb6ffae2f6c7fee73757787\System.Xml.ni.dll

LoadedModule[50]=C:\Windows\system32\mswsock.dll

LoadedModule[51]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[52]=C:\Windows\System32\NSI.dll

LoadedModule[53]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

LoadedModule[54]=C:\Windows\System32 asadhlp.dll

LoadedModule[55]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Transactions\83eb01bad7eebd1f68e3980a32ccc157\System.Transactions.ni.dll

LoadedModule[57]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll

LoadedModule[58]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Ente96d83b35#\33a2b6f9f9ad47acf510de04955b128f\System.EnterpriseServices.ni.dll

LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Ente96d83b35#\33a2b6f9f9ad47acf510de04955b128f\System.EnterpriseServices.Wrapper.dll

LoadedModule[60]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll

LoadedModule[61]=C:\Windows\system32\security.dll

LoadedModule[62]=C:\Windows\SYSTEM32\SECUR32.DLL

LoadedModule[63]=C:\Windows\system32\schannel.DLL

LoadedModule[64]=C:\Windows\SYSTEM32\mskeyprotect.dll

LoadedModule[65]=C:\Windows\SYSTEM32 crypt.dll

LoadedModule[66]=C:\Windows\SYSTEM32\NTASN1.dll

LoadedModule[67]=C:\Windows\system32 cryptsslp.dll

LoadedModule[68]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Numerics\b06a6a0fc954bb26caea6b075b830d4f\System.Numerics.ni.dll

LoadedModule[69]=C:\Windows\SYSTEM32\httpapi.dll

LoadedModule[70]=C:\Windows\system32\msv1_0.DLL

LoadedModule[71]=C:\Windows\SYSTEM32\NtlmShared.dll

LoadedModule[72]=C:\Windows\SYSTEM32\cryptdll.dll

LoadedModule[73]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\4459c2ea6b1fa123bafbb591121be866\System.Drawing.ni.dll

LoadedModule[74]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\8da7659a03b8854826c1312b914561fc\System.Runtime.Serialization.ni.dll

LoadedModule[75]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\f414778da5f804809aa3b8f28e7012be\SMDiagnostics.ni.dll

LoadedModule[76]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\684b02a494cb22ae12d66b0d08479c16\System.ServiceModel.Internals.ni.dll

LoadedModule[77]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

LoadedModule[78]=C:\Windows\System32\clbcatq.dll

LoadedModule[79]=C:\Windows\System32\psapi.dll

LoadedModule[80]=C:\Windows\SYSTEM32 asapi32.dll

LoadedModule[81]=C:\Windows\SYSTEM32 asman.dll

LoadedModule[82]=C:\Windows\SYSTEM32 tutils.dll

LoadedModule[83]=C:\Windows\SYSTEM32\winhttp.dll

LoadedModule[84]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[85]=C:\Windows\SYSTEM32\dhcpcsvc.DLL

LoadedModule[86]=C:\Windows\SYSTEM32\gpapi.dll

LoadedModule[87]=C:\Windows\SYSTEM32\winspool.drv

LoadedModule[88]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[89]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Dire573b08f5#\30a37ff8a24ad5c5ff63ed6197086921\System.DirectoryServices.AccountManagement.ni.dll

LoadedModule[90]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Dired13b18a9#\c1c58baa76b8bf69898532dff1346823\System.DirectoryServices.ni.dll

LoadedModule[91]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Dire5d62f0a2#\b41d1f777720c840426fee3357ef4479\System.DirectoryServices.Protocols.ni.dll

LoadedModule[92]=C:\Windows\System32\wldap32.dll

LoadedModule[93]=C:\Windows\SYSTEM32\logoncli.dll

LoadedModule[94]=C:\Windows\SYSTEM32 etutils.dll

LoadedModule[95]=C:\Windows\System32\DPAPI.DLL

LoadedModule[96]=C:\Windows\SYSTEM32\DSPARSE.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=17763

OsInfo[3].Key=ubr

OsInfo[3].Value=2237

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=1031

OsInfo[7].Key=geoid

OsInfo[7].Value=94

OsInfo[8].Key=sku

OsInfo[8].Value=8

OsInfo[9].Key=domain

OsInfo[9].Value=1

OsInfo[10].Key=prodsuite

OsInfo[10].Value=400

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=3

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=1087301

OsInfo[15].Key=osinsty

OsInfo[15].Value=2

OsInfo[16].Key=iever

OsInfo[16].Value=11.1790.17763.0-11.0.1000

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=16384

OsInfo[19].Key=svolsz

OsInfo[19].Value=119

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=180914

OsInfo[22].Key=bldtm

OsInfo[22].Value=1434

OsInfo[23].Key=bldbrch

OsInfo[23].Value=rs5_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.17763.2237.amd64fre.rs5_release.180914-1434

OsInfo[30].Key=buildflightid

OsInfo[31].Key=edition

OsInfo[31].Value=ServerDatacenter

OsInfo[32].Key=ring

OsInfo[32].Value=Retail

OsInfo[33].Key=expid

OsInfo[34].Key=containerid

OsInfo[35].Key=containertype

OsInfo[36].Key=edu

OsInfo[36].Value=0

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=gecowebnet

AppPath=C:\geconet\gecowebnet.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=D0909A26FBEF69D4E92D61D2E142CE75

MetadataHash=-69892606

We have analysed and tried the following things:

Look in code for recursion - there is none. Also the stackoverflow exception is not caught in the program.
The Antimalware Service and Security Protection Service maybe detects the app as a malware and stops it. These security services started or restarted themselves just before the app crashed or around 20 mins before. There is no more information in the event viewer.

We set an exception in Virus and threat management for our app. But it still crashes.

We also set the admin rights for our services and URLs with netsh http add urlacl url=https://*:443/exampleservice user=Domain\Username

Any more Info regarding where to look for the error or a solution will be highly appreciated.

Thank you & Kind regards
Viplav Setia

Answer

Any help or ideas here?

Answer

Thread exited. Exiting thread - System ID: 11252. Exit code - 0x800703e9

EXCEPTION DETAILS *

DetailID = 1
Count: 1
Exception #: 0XC00000FD
Stack:
0x00007ffc9e3c9a05 0x00007ffc9e3c7518
0x00007ffc9e3b18b3 0x00007ffc9e1ea513
0x00007ffc9e1d3db7 System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x85880c System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc9e1d390b System_ni+0x324f25 System_ni+0x324e67 System_ni+0x858882 System_ni+0x858b45 System_ni+0x8504f0 0x00007ffc9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x8504f0
0x00007ffc`9e1d390b
System_ni+0x324f25
System_ni+0x324e67
System_ni+0x858882
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c
System_ni+0x858b45
System_ni+0x85880c

EXCEPTION SUMMARY *
|--------------------|
| Count | Exception |
|--------------------|
| 1 | 0XC00000FD |
|--------------------|

App Crash Exception code - 0xc00000fd Faulting module - clr.dll

2 answers