Outlook error 500

Serhii Zadvornykh 6

Hi!
During the last 9-12 days i have a problem in Outlook for Business 365 - i can reach Onedrive and so on, but in Outlook i have all the time problem on all devices: multi entrance and Error 500. The code is:

Could you help me to solve the problem?

ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor

2021-10-27T02:34:02.92+00:00
Hi @Serhii Zadvornykh ,

Welcome to our forum!

In order to confirm the issue, please provide the related information for our better research:

Does this issue occur on Outlook 365 client? If so, what's the version of your Outlook 365? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

What's the type of your account? Is it an Exchange account?

To further confirm whether the issue is related to the account itself, please try logging in on web mail to check whether it works normally.

>but in Outlook i have all the time problem on all devices

Do you use the same account in multiple devices for testing? If so, please try using other accounts to test if there're any differences?

And I noticed the issue occurred recently, have you done any specific operation before that?

(Note: Please kindly understand that in order to protect your personal information, i have deleted your private information )
ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor

2021-10-29T08:51:02.197+00:00

Hi @Serhii Zadvornykh ,

How are you doing with this issue? Is there anything you would like to update? Thanks!
Serhii Zadvornykh 6 Reputation points

2021-11-04T08:07:32.217+00:00

Hi! Sorry, i had no access...
In Apps everything is working now, but web-version doesn't work.
clientIPAddress <ip address>
X-ClientId: B0DEC08C35E24AB086471BF89337B0D0
X-Redir-Error ArLym14BXu10HGqf2Qg|AsTJRt4BBSRqHGqf2Qg|ArLym14ByGIyHGqf2Qg|AsTJRt4BZjsmHGqf2Qg|ArLym14B9SXwG2qf2Qg|AsTJRt4B2bDjG2qf2Qg|ArLym14BTYSiG2qf2Qg|AsTJRt4ByAiYG2qf2Qg|ArLym14BCYJmG2qf2Qg|AsTJRt4Bo99bG2qf2Qg|ArLym14BcPQqG2qf2Qg|AsTJRt4BjjEeG2qf2Qg|ArLym14BEv_qGmqf2Qg|AsTJRt4BiIPgGmqf2Qg|ArLym14BfHGvGmqf2Qg|AsTJRt4B7ZejGmqf2Qg|ArLym14Bw69rGmqf2Qg|AsTJRt4Bm8Q6Gmqf2Qg|ArLym14BIrL9GWqf2Qg|AsTJRt4Ba6HwGWqf2Qg|ArLym14BNWl8GWqf2Qg
X-FEServer AS9PR06CA0130
Date:04.11.2021 8:07:14
ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor

2021-11-04T09:40:05.287+00:00

Hi @Serhii Zadvornykh ,

Thanks for your reply!

Look like the issue is more related to O365, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "office-exchange-online-itpro" tag. Thanks for your understanding and hope your issue would be resolved soon.
Kael Yao-MSFT 37,496 Reputation points Microsoft Vendor

2021-11-05T00:51:40.74+00:00

Hi @Serhii Zadvornykh

Are there any add-ins in your browser?
Have you tried inprivate mode and other browsers? Would the same issue persist?
Serhii Zadvornykh 6 Reputation points

2021-11-05T10:26:42.96+00:00

Hi, i tried to use different browsers on different PCs, but i have the same problem everywhere - multi entrance and an error 500
Kael Yao-MSFT 37,496 Reputation points Microsoft Vendor

2021-11-08T09:41:30.987+00:00

Thanks for the update!

I would suggest contacting with your tenant (exchange) admins and have them check if they can find some information in the Microsoft 365 health report.
Serhii Zadvornykh 6 Reputation points

2021-11-09T07:43:05.037+00:00

Thank you for your suggestions. Yeh, i checked. Nothing there, just warning about some problems with the access from iOS-App. No other problems. And i have such problems during the last 2-3 weeks... Honesty, i'm pretty serious thinking to switch to Google or somewhere else, because it's impossible to work.
Kael Yao-MSFT 37,496 Reputation points Microsoft Vendor

2021-11-09T07:58:56.007+00:00

Sorry for the inconvenience caused.

Please consider opening a support ticket in Microsoft 365 admin center.

It would involve the Microsoft 365 support engineers to take a close look into this issue.
Thanks for your understanding and hope this issue will be resolved soon.
Serhii Zadvornykh 6 Reputation points

2021-11-09T08:47:32.373+00:00

Thank you. I have already contacted support. Will see, will the situation be solved or not...
Kael Yao-MSFT 37,496 Reputation points Microsoft Vendor

2021-11-10T07:29:14.483+00:00

Thanks for your understanding.
If you have any update on this issue, please feel free to post back.
Aqua_Tango 1 Reputation point

2021-11-18T03:30:36.283+00:00

I found the solution. The problem is you have too many Assigned Roles to your profile. Limit the number of Assigned Roles and this will correct the redir issue.
Aqua_Tango 1 Reputation point

2021-11-18T03:30:54.137+00:00

I found the solution. The problem is you have too many Assigned Roles to your profile. Limit the number of Assigned Roles and this will correct the redir issue.