SharePoint 2013 people search not working after user principal name changed in active directory

Question

Recently we have changed user principal name in active directory and since then SharePoint people search has been stopped working. We checked log files and found no error messages. Also checked search service as well. We ran full user profile synchronization task and full crawl in people search content source but didn't fix the issue. Appreciate if someone can assist us to figure this issue out.

Answer 1

Hi @gayan guna ,

You could try the following steps to troubleshoot.

1.Set the permissions for the search crawler to Retrieve People Data.
Application Management > Manage service applications > Select the User Profile Service Application line > Administrators >Add the Default content access account > make sure that Retrieve People Data for Search Crawlers is checked

2.Make sure you type the sharepoint://hostname into the content sources.

3.Create a crawl rule. Go to Search Administration -> Crawl Rules -> Add Crawl Rule.

For Reference: SharePoint 2013: People Search Not Working

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Answer 2

did you change principal name of the user account which is used by search crawler? If yes you should also reconfigure default account for crawling in Central administration: Change the default account for crawling in SharePoint Server.