Powerpoint won't download from email

LUFC 1 Reputation point
2021-11-06T12:47:02.223+00:00

I tried to download a .pptx from an email, but the downloaded file does not work. In the download folder the icon is a blank sheet rather than the Powerpoint icon, although it is described as a Powerpoint presentation and is the correct size. I tried several times with the same result. It downoads and works on a different computer. Powerpoint 365 is installed and working and will play existing ppt presentations.

PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Majdi Jandoubi 91 Reputation points
    2022-05-21T09:04:09.18+00:00

    rename the file and change extension(.pptx)

    1 person found this answer helpful.
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  2. Emily Hua-MSFT 27,526 Reputation points
    2021-11-08T09:25:47.6+00:00

    Hi @LUFC

    Welcome to Q&A forum.

    If you are using mail client, it is recommended to try the online mailbox and download these files for a test.

    Please right-click on these .pptx file and select Properties from the menu, and take a screenshot of General tab.

    I suggest you check whether there is Unblock on the General tab.
    If yes, you could tick this box.

    Please also check the the application of "Open With".
    If it is not PowerPoint, you need to click "Change" to select correct application to open.

    Besides, if you have any anti-virus software, please turn it off temporarily.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  3. FATMA IBRAHIM 21 Reputation points
    2022-05-21T09:47:40.467+00:00

    Try downloading from another browser and see what happens, good luck

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