The portal is having issues getting an authentication token. The experience rendered may be degraded.

Scoop Digital 6 Reputation points
2021-11-22T10:10:53.173+00:00

When I login to the Azure Portal I keep getting a popup with the following text:

The portal is having issues getting an authentication token. The experience rendered may be degraded.
Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Scoop Digital' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: e5187c44-4b51-4879-bc9b-0bc317103900
Correlation ID: 9e9814b7-c400-4eef-acf9-3c4befe2376f
Timestamp: 2021-11-22 09:43:58Z

It seems to be causing other issues, for example changing my SendGrid SAAS plan.

Does anyone know what I need to do to fix this issue?

Thankyou.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,457 questions

9 answers

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  1. James Hamil 21,621 Reputation points Microsoft Employee
    2021-11-22T20:54:51.247+00:00

    Hi @Scoop Digital , if you visit the portal directly by going to https://portal.azure.com/ , does it work? This thread had a few solutions you might want to try. However, since this is causing other issues it may be an issue with your External User settings. Please review these settings and see if this fixes anything. If not I can keep looking for a solution.

    If this answer helped you please mark it as "Verified" so other users may reference it.

    Thank you,
    James

    0 comments
  2. Scoop Digital 6 Reputation points
    2021-11-23T04:54:03.6+00:00

    Thanks James.

    No, it does not work if I go to https://portal.azure.com/ direct - same error messages. I also looked at that thread/link but nothing worked.

    Basically I cannot do anything when logged in as admin@scoopdigital.com.au - every single thing I do causes that error message. It is strange because this has been the Azure login we have used for many years without issue, and from what I understand that login is the owner of the tenant/subscription etc.

    We are totally incapacitated at the moment, which is very worrying.

    Is there anything you can do to help?

    Thanks.
    Greg

  3. Scoop Digital 6 Reputation points
    2021-11-24T00:42:43.82+00:00

    Hi James, thankyou for the offer.

    The issue has been resolved by Azure Support now. It was related to an O365 migration being undertaken by another part of the business. Somehow our accounts were "soft" removed from the tenancy. Thanks for your help.

    Greg

    0 comments
  4. Amer Saw 1 Reputation point
    2022-04-04T02:36:48.01+00:00

    I'm facing the same issue unfortunately with the following error :

    The portal is having issues getting an authentication token. The experience rendered may be degraded.

    Additional information from the call to get a token:
    Extension: fx
    Resource: jarvis
    Details: The logged in user is not authorized to fetch tokens for extension 'fx' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    Trace ID: fb12356c-134a-4ce0-90af-0cd800748300

    Correlation ID: f7650863-d274-4d06-9ea6-7cac438a6b85

    Timestamp: 2022-04-04 02:28:07Z

    0 comments
  5. Тас Кредит 1 Reputation point
    2022-04-27T08:56:05.087+00:00

    I'm also facing the same issue:

    The portal is having issues getting an authentication token. The experience rendered may be degraded.

    Additional information from the call to get a token:
    Extension: fx
    Resource: jarvis
    Details: The logged in user is not authorized to fetch tokens for extension 'fx' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
    Trace ID: b7ebee24-5c90-4d04-9fce-366487f85c00
    Correlation ID: 8bf540e4-9622-4bbb-a31c-452139b69827
    Timestamp: 2022-04-27 08:18:42Z