can't remove or reset PIN

Jerry Su 201 Reputation points
2021-12-11T13:20:12.94+00:00

hello there,
one user forgot his windows 10 PIN code, but the domain user password still remember, so he try to remove or reset the PIN code, but the remove icon is grayed out. (as below screenshot). and there is no option to "reset" the PIN.
the only available icon is "change" which need input the old PIN to set the new PIN.

I want to know how to force to remove or reset the PIN ? I struggle on this a few days...... please help, thanks
156747-%E9%A3%9E%E4%B9%A620211211-211003.png

Windows 10
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Windows 10 Security
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Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Docs 15,111 Reputation points
    2021-12-11T13:57:28.513+00:00
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  2. Jerry Su 201 Reputation points
    2021-12-11T14:27:08.763+00:00

    it seems the last link : https://www.tenforums.com/tutorials/164857-how-fix-unable-add-use-pin-sign-option-windows-10-a.html

    should work, I will test on Monday, and feed back to you, thanks!

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