Microsoft Teams crashes after starting a call (Linux Mint)

boxd00 1 Reputation point
2022-01-14T08:55:12.2+00:00

I'm using Microsoft Teams on Linux Mint 20.1 MATE Edition. During a call (usually 30-60 seconds after starting it) Teams crashes, shows me the loading box (Teams logo on a white background) and doesn't ever load. The only solution for me is to restart my laptop, then Teams works normally and I can call without any issues, but during another call it happens again. This usually happens after the laptop has been on for some time. Sometimes this happens right after I finish a call.

I've used Teams on a couple of other Linux machines as well and I'm having issues only with this one. Could it be something caused particularly by this distribution or desktop environment?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
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  1. JimmyYang-MSFT 48,551 Reputation points Microsoft Vendor
    2022-01-17T05:58:14.443+00:00

    Hi @boxd00

    Does anyone else have the same problem in your organization?

    Could you reproduce this problem in your Teams web client in Linux Minit?

    lf there is no issue in Teams web client，please try to run the following command to clear Teams client cache file and restart it to see if can be fixed:

    rm -r ~/.config/Microsoft/Microsoft\Teams

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