SCOM 2019 UR2 installation issue

Birdal 116 Reputation points
2020-08-18T11:30:36.923+00:00

Hi,

I wanted to install on our first Management Server SCOM 2019 UR2.

Unfortunately it was not successful on the level of "Database Configuration".
18220-scom-ur2-1.png

we have 4 Management Server and our database servers for SCOM DBs are also on different servers.

I looked at the setup log. But it does not have any good information:

MSI (s) (24:E0) [13:09:19:012]: Product: System Center Operations Manager Server - Update 'System Center 2019 Operations Manager Update Rollup 2 Patch' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\myUserID\AppData\Local\Temp\2\KB4558752-AMD64-Server.msp.0.log.

MSI (s) (24:E0) [13:09:19:013]: Windows Installer installed an update. Product Name: System Center Operations Manager Server. Product Version: 10.19.10050.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: System Center 2019 Operations Manager Update Rollup 2 Patch. Installation success or error status: 1603.

MSI (s) (24:E0) [13:09:19:014]: Note: 1: 1729
MSI (s) (24:E0) [13:09:19:014]: Product: System Center Operations Manager Server -- Configuration failed.

MSI (s) (24:E0) [13:09:19:014]: Windows Installer reconfigured the product. Product Name: System Center Operations Manager Server. Product Version: 10.19.10050.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

Any idea?

Best regards

Birdal

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. Leon Laude 85,651 Reputation points
    2020-08-18T11:38:03.093+00:00

    Hi @Birdal ,

    I think I've encountered the same issue in one of my SCOM 2019 labs, what I did to resolve was to simply restart the SCOM server before attempting to install the Update Rollup 2 patch, normally it's good to restart before to avoid any pending restarts.

    It's also important that you run the Update Rollup 2 installer with Run as administrator.

    ----------

    (If the reply was helpful please don't forget to accept as answer, thank you)

    Best regards,
    Leon

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  2. Birdal 116 Reputation points
    2020-08-18T12:17:22.367+00:00

    Hi @Leon Laude ,
    I started all Management Server and tried UR2 on one MS again.
    It is unfortunately failed again.
    Best regards
    Birdal

  3. Birdal 116 Reputation points
    2020-08-18T13:29:46.12+00:00

    Hi @Leon Laude ,

    yes, I checked both OpsMgrPatchWizard.log and also KB4558752-AMD64-Server.msp.0.log.

    OpsMgrPatchWizard.log is in the attachment.

    Best regards
    Birdal18337-opsmgrpatchwizard.txt

  4. Birdal 116 Reputation points
    2020-08-18T14:27:03.36+00:00

    Hi @Leon Laude ,
    i started / tried UR2 only manually, not one-click. This error occured in this manual process.
    As I checked all SCOM Servers on Concole it shows they are not monitored. Interesting is that SCOM Management Server on which I tried to update has now another version than other SCOM servers.
    18339-scom-ur2-2.png

    Best regards
    Birdal

  5. Birdal 116 Reputation points
    2020-08-19T06:56:16.39+00:00

    Good morning @Leon Laude ,

    I understood what you mean with one-click now. I thought if we use the WSUS process which provided SCOM Upgrades also in this month.

    Unfortunately there are no .log files under this directory. There are only two sql scripts named update_rollup_mom_db.sql (modified date: 13.07.2020), and UR_Datawarehouse.sql (modified date: 13.07.2020).

    Please consider that SCOM DB roles are on different machines, not on Management Server machines.

    Best regards
    Birdal