WHEA-Logger Id 1 Error after system freeze and crash

Question

System froze and crashed, after rebooting checked event viewer and found the Whea-Logger error, description says fatal hardware error, so I'm assuming that's what caused the crash. However I have no idea what to make of the details that is shows me in XML so if someone can decipher it and possibly tell me what went wrong please.

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2022-01-18T01:36:41.2309038Z" />
  <EventRecordID>3855</EventRecordID>
  <Correlation ActivityID="{f4738751-dfff-4419-ae54-2ef8b15833ba}" />
  <Execution ProcessID="4936" ThreadID="5492" />
  <Channel>System</Channel>
  <Computer>DESKTOP-QA74N8U</Computer>
  <Security UserID="S-1-5-19" />
  </System>
• <EventData>
  <Data Name="Length">3552</Data>
  <Data 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  </EventData>
  </Event>

Answer 1

I had exact the same problem. My system froze 1-2 times per day with WHEA Logger 1 in system event logs. But only when PC was idle or under low load ( like web browsing ). Had no problems under medium or heavy load.

Spent about a YEAR (!!) to find out what was the reason. Turned out that my motherboard ( ASUS with Z690 chipset ) lowers CPU vcore too much while CPU is idle. And I was able to fix the issue by disabling CPU CStates in BIOS ( since CStates manage CPU idle behavior, so when CStates is disabled the vcore is not lowered by MB )

Answer 2

Hi,

From my experience in the past I resolved this issue by swapping out the RAM, one system was hanging every time the user attempted to run queries on large spreadsheets. After further investigation the issue was related to one of RAM Cards. We swapped it out and the issue went away along with the Event Viewer logs,. Hope this helps.

Answer 3

Hello @Sqwiss

BSOD can really be painful to users and my first suggestion would be to update all the drivers and the BIOS of your PC.
You can also troubleshoot all kinds of BSOD from here
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

Corrupted system files are one of the possible reasons why this issue is happening. Try the below steps and see if they are helpful

Press F8 while booting your computer to access System Recovery options.
Click Troubleshoot.
Select Command Prompt.
Enter the following commands below, then press Enter after each command:
chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\windows /s c:

Once done with the above commands, restart your computer and see if the problem is fixed.

--If the reply is helpful, please Upvote and Accept it as an answer--