Can't schedule meeting via outlook on the Shared Mailbox

IBN 4,326 Reputation points
2022-02-07T13:55:44.667+00:00

Hello,

Please i need your help on this issue.

When i try to schedule a team meeting through Outlook using my Shared Mailbox, I receive an error :

I have attached the error to this message.

171905-error-5.png

We have turned off and on of the Team Add on and restart Outlook but it still didn't work.

Please I need your help on how to schedule a Teams Metting on Outlook using my Shared Mailbox.

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  1. Vasil Michev 94,521 Reputation points MVP
    2022-02-07T14:40:16.183+00:00

    Try opening the shared mailbox in OWA and schedule the meeting there. If it works fine in OWA, let us know how you are accessing the shared mailbox in Outlook, what permissions you have, etc. If you are not able to create it in OWA too, check your permissions on the shared mailbox.

  2. Yuki Sun-MSFT 40,781 Reputation points
    2022-02-08T05:43:06.793+00:00

    Hi @IBN ,

    Are you able to schedule a Teams meetings from your own primary mailbox in Outlook?
    As mentioned by michev, how about opening the shared mailbox from OWA and see if you are able to create a Teams meeting there?

    Please make sure you have been granted the both the "Send as" and "Read and manage" permission to the shared mailbox. This can be checked via Exchange admin center > Mailboxes:
    172097-1.png

    Additionally, if it works fine in OWA, please try the steps below and see if it can help solve the error occurred in Outlook:

    1. Quit Outlook and Teams.
    2. Reinstall Teams via https://www.microsoft.com/en-us/microsoft-teams/download-app.
    3. Launch Teams, click the Teams avatar at top-right, choose Check for updates, wait for a few minutes for the process to complete. Quit and relaunch Teams.
    4. Launch Outlook again and check the result.

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